"Dispatch Officer"

Dispatch Officer

JR10000000970
Williamstown, MA (Main Campus)

The College seeks a full-time (40 hours per week), year-round Dispatch Officer position to serve in Campus Safety Services as the first point of contact for our community.

The available shift is four days on, two off, with rotating days off (evenings and nights only). Schedules are subject to change based on the needs of the department; mandatory shifts, overtime, and holiday hours may be required. There may be some times of the year, based on the academic calendar, that may not be available for time off.

This position comes with full benefits, including tuition assistance.

Responsibilities:

• Handling emergency and routine calls and maintaining the daily logs
• Dispatching officers accordingly, monitoring multiple computerized alarm and card access systems, and appropriately responding to and directing other calls
• Responsible for checking out equipment, keys, and access cards
• Implementing emergency paging systems
• Other duties as needed

Dispatch Officers may also have the opportunity to work at events and serve as a Campus Safety Officer when available.

Qualifications:

• Ability to provide exemplary customer service and use excellent communication skills to build rapport over the telephone.
• Ability to handle routine and emergency (including medical and psychological) situations with excellent judgment, including when multiple situations arise at the same time.
• Attention to detail and strong computer competence.
• A minimum of two (2) years of experience in a public safety or security-related role is preferred.
• Familiarity and interest in working with college-age students is required, with a strong commitment to the principles of diversity, equity, and inclusion.
• Applicants should possess computer expertise, oral and written communication skills, and the ability to work collaboratively and positively with others are essential.
• A valid driver's license is required at the time of application.

Shift Details:

The open shift is a split afternoon/overnight rotation shift. On the 8-hour shift rotation: 2 days of 11:30 pm - 7:30 am, and 3 days of 7:00 pm - 3:00 am. On the 10-hour shift rotation: 2 days of 9:30 pm - 7:30 am, and 2 days of 5:00 pm - 3:00 am.

Please attach a cover letter and resume to your application for best consideration.

Application review will begin on September 29th, 2025 and will continue until the position is filled. Pay ranges from $20 to $24 per hour, commensurate with experience.

Employment at Williams is contingent on the verification of background information submitted by the applicant, including the completion of a criminal record check, and education when applicable. Decisions regarding appointments, promotions, and conditions of employment comply with applicable federal or state law prohibiting discrimination based on race, color, sex, national origin, religion, age, disability, marital status, sexual orientation, gender identity or expression, ancestry, or military service.

Beyond meeting fully its legal obligations for non-discrimination, Williams College is committed to building a diverse and inclusive community where members from all backgrounds can live, learn and thrive. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process please feel free to contact us via phone at (413) 597-2681 or email at hr@williams.edu.

To apply, visit https://wd5.myworkdaysite.com/en-US/recruiting/williamscollege/External_Career_Site/job/Williamstown-MA-Main-Campus/Dispatch-Officer_JR10000000970.