Dispatch Supervisor (Internal Only)

General Summary of Position

This being an internal opportunity, only internal International Teamsters Union Local 25 Bargaining unit candidates are eligible to apply for this position.

The University of Massachusetts Lowell Police Department is a full-service police agency that serves the University Community and operates 24 hours a day, seven days a week. The Dispatch Supervisor oversees and coordinates functions of the University Police Dispatch Office and its personnel.

Essential Job Duties

• Performs duties of a Police Dispatcher.
• Supervises all police dispatchers on all shifts and assists the Director of Communications with oversight of the Dispatch Center.
• Oversees daily 24/7 scheduling of dispatchers. Oversee the shift bidding per contract. Reviews and approve time sheets, leave requests, assures there is proper shift coverage for the leave requests and assists with OT/Detail slip processing.
• Reads, examines, and reviews logs, reports and computer input prepared by subordinate staff for accuracy; makes corrections and/or forwards to appropriate staff for corrective actions.
• Guide other employees in the functioning of the dispatch center. Responsible for the training of new dispatch personnel and remedial training of current staff as required.
• Provides recommendations to supervisor and implements approved changes in procedures; communicates changes to all staff affected.
• Reports all personnel deficiencies to the Director of Communications. Receives/reviews complaints made against dispatchers and forwards via chain of command for further investigation. Assist in the disciplinary process when required. Completes annual evaluations of all police dispatchers.
• Good judgment is required in applying guidelines, policies and procedures at all times, to include during times of emergency or high stress situations.
• Coordinate the LEAPS and CJIS programs and serve as the Department representative with these organizations.

Promote the University's commitment to customer service by:

• Building effective partnerships with co-workers throughout the University.
• Freely sharing appropriate information and providing assistance when needed.
• Ensuring optimum service to all internal and external partners in response to all requests for service and information.
• Maintaining an environment that is welcoming to persons of all backgrounds, nationalities, and roles.

Other Job Duties

• Performs other related duties as assigned.

Minimum Qualifications (Required)

• Must be a US Citizen.
• High School Diploma or GED equivalent.
• Three or more years of Police Dispatch experience.
• Knowledge of radio dispatch procedures and supervisory practices and principles.
• Knowledge or ability to learn and demonstrate expertise in operating the Mass Criminal Justice History Systems, NCIC and LEAPS Systems.
• Work requires good judgment and/or independent thinking.
• And the ability to supervise others.
• The ability to work effectively with diverse groups.

Additional Considerations

• Some college preferred.
• Flexibility to work various shifts and hours to perform duties of Police Radio Dispatcher and/or supervisory oversight of a 24/7 Public Safety Dispatch Operation.

Special Instructions to Applicants

This being an internal opportunity, only internal International Teamsters Union Local 25 Bargaining unit candidates are eligible to apply for this position.

This position is full-time, benefited and in the Teamsters union. Grade 15D with anticipated step 1 minimum: 15D $2,689.39 bi-weekly.

Please include a resume and cover letter with your application. Names and contact information of three references will be required at the time of application.