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The University of Dubuque is a growing faith-based University that
is seeking a Dispatcher in the Safety and Security
Department. The University of Dubuque offers an excellent benefits
package including tuition remission, paid holidays, vacation and
sick time, and a retirement match.
Position Summary:
The University Dispatcher plays a vital role in maintaining campus
safety by serving as the central communication hub for the
Department of Safety and Security. This position is responsible for
receiving and coordinating responses to emergency and non-emergency
calls, managing radio and telephone communications, and dispatching
security personnel to incidents across campus. The Dispatcher also
monitors and maintains detailed records, manages access requests
through the University's controlled access system, and may
occasionally perform foot patrols or fill in for security officers
as needed.
Primary Responsibilities:
Answer emergency and non-emergency calls promptly and
professionally, gathering and documenting critical information for
appropriate response
Respond to any issues and follow-up by coordinating with the
appropriate departments or officers
Operate and manage a multi-line telephone system
Use the radio, phone, or computer to direct officers to the
appropriate sites
Prioritize and organize calls according to urgency
Maintain and update call logs, call records and other important
documentation
Update requests for access from various departments through the
controlled access program
Fill-in as a security officer including foot patrol
Perform other duties as assigned in support of the University's
Mission
Skills and Abilities:
Must be detail orientated and accurate
Ability to multi-task and work under pressure
Quick decision-making skills
Prior experience working with phone systems, computers,
surveillance cameras, and portable radios
Calm and professional demeanor under pressure, especially
during emergencies or high-stress situations
Ability to remain seated at a workstation for extended periods
of time
Ability to walk and climb stairs for foot patrol
Strong interpersonal, verbal, and written communication
skills
Qualifications:
High school diploma or equivalent
Valid driver's license
Knowledge of basic security and fire inspection procedures is
preferred
This is a 1stshift position from 7am-3pm
Tuesday-Saturday.
To apply with a growing faith-based University for the
Dispatcher position, please submit a
UD Employment Application with an attached cover letter,
resume, and three professional references or email application
materials to hr@dbq.edu .
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