- Track active loads, monitor pickup and delivery times, and communicate delays to customers and internal teams.
- Assist drivers with load questions, routing, fuel cards, weather, and road closures.
- Coordinate roadside assistance, repairs, and load recovery or repowers when needed.
- Prioritize urgent issues, escalate accidents and safety concerns, and follow DOT and Hours of Service requirements.
- Keep shipment updates and driver communications accurate, and provide a clear handoff to the daytime team.
- Two or more years of transportation, dispatch, logistics, driver support, or related customer service experience preferred; truckload or OTR experience strongly preferred.
- High school diploma or GED and familiarity with DOT regulations and Hours of Service.
- Clear communication, sound judgment, and the ability to work independently under pressure.
- Comfort using transportation management systems, tracking platforms, email, and multiline phones.
- Dependable attendance for overnight and weekend shifts, with flexibility for occasional additional coverage and holidays.
What We Offer
We take care of our people the way they take care of our customers. Our benefits and rewards are designed to support your health, family, and future.
- Comprehensive benefits—medical, dental, vision, and life insurance; details on coverage and shared costs are reviewed during the interview process. Benefits are offered as a shared-cost program to balance affordability with sustainable, high-quality coverage.
- 401(k) with company match to help you plan for long-term financial security
- Paid vacation and holidays—including your birthday!
- Supplemental insurance options such as disability, voluntary life, and legal coverage
- Employee recognition and referral incentives that reward performance and teamwork
- Career growth and training opportunities for those who want to learn and advance
- Proudly 100% Veteran-owned, built on respect, reliability, and shared success
Equal Employment Opportunity Statement
We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, genetic information, marital status, military or veteran status, or any other characteristic protected by applicable federal, state, or local law. We are committed to creating an inclusive workplace that respects and celebrates the diverse backgrounds, perspectives, and talents of all employees.
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