Dispatcher

Job Details

Posting Number: 2026468

Posting/Functional Title: Dispatcher

University Pay Plan Title: Dispatcher

Location: San Marcos

Department: UPD Communications/Records

Recruitment Type: Open Recruiting

Job Type: Full-Time

Funding Source: Permanent

Monthly Salary: $3,937.50

Job Category: Non-Exempt

Required Qualifications

• Must have a high school diploma or GED.
• Have proven experience as a dispatcher or relevant position.
• Knowledge of computers and related equipment, hardware and software for researching, retrieving, and maintaining a variety of informational and tracking databases.
• Current Texas Law Enforcement Telecommunicator License by the State of Texas and TCOLE Telecommunicator License or ability to obtain within (1) year of employment.

Preferred Qualifications

• Associate degree or Higher
• Knowledge of police emergency response practices and procedures.
• Knowledge of TCIC/NCIC and TLETS/NLETS rules, regulations, and requirements.
• Knowledge of methods, practices, and procedures for responding to and dispatching emergency services utilizing a computer-aided dispatch system.
• Knowledge of University policies and procedures, Police Department General Orders, and Communications’ Standard Operating Procedures.
• Knowledge of emergency medical dispatching.
• Telecommunicator License by the State of Texas.

Job Description

The Dispatcher is responsible for receiving and prioritizing incoming calls for assistance from the university and managing and directing responding units.

Job Duties

• Track the status and location of emergency personnel accurately using sophisticated computer software.
• Monitor and respond to various alarms, such as security access, fire alarm systems, security cameras, closed-circuit televisions, teletype, and TDD systems.
• Manage, monitor, and enter data specific to Open Fox.
• Handle calls for police or other university services, including those from emergency phones and 911 systems.
• Gather information swiftly and precisely.
• Manage radio communications and other information directed to police or university staff.
• Perform other related duties as required.

Additional Information to Applicants

• Must turn in a personal history statement and be able to pass a full background.
• Must pass polygraph, psychological exam and drug screening (as part of conditional job offer).
• Ability to work 12-hour shifts, including nights, weekends and holidays.
• Must secure and maintain access to TLETS.
• Ability to work rotating shifts including weekends and holidays.