Dispatcher

Strong customer service and interpersonal communication skills with the ability to interact professionally and courteously with students, faculty, staff, visitors, emergency responders, and the public.

Basic computer proficiency and the ability to learn and utilize multiple software applications, databases, and communication systems simultaneously.

Ability to make sound decisions, prioritize competing demands, and remain calm and composed during stressful and emergency situations.

Ability to communicate clearly and effectively, both verbally and in writing.

Current Texas Commission on Law Enforcement (TCOLE) Telecommunicator License or the ability to obtain certification within one (1) year of employment in accordance with state requirements.

Preferred Qualifications:

• Associate degree or higher from an accredited college or university.
• Previous experience in public safety communications, emergency dispatch, law enforcement, fire, EMS, military, call center operations, or a high-volume customer service environment.
• Working knowledge of public safety communications principles, emergency response procedures, and computer-aided dispatch (CAD) systems.
• Knowledge of Texas Crime Information Center (TCIC), National Crime Information Center (NCIC), Texas Law Enforcement Telecommunications System (TLETS), and National Law Enforcement Telecommunications System (NLETS) policies and procedures.
• Knowledge of emergency medical dispatch (EMD) principles and protocols.
• Familiarity with security alarm monitoring, video surveillance systems, or other public safety technology.
• Knowledge of Texas State University policies and procedures, University Police Department General Orders, and Communications Standard Operating Procedures.
• Current Texas Commission on Law Enforcement (TCOLE) Telecommunicator License.
• Bilingual communication skills are desirable.

Job Description:
The Dispatcher is responsible for receiving and prioritizing incoming calls for assistance from the university and managing and directing responding units.

Job Duties:

• Accurately track the status and location of emergency personnel using sophisticated computer software.
• Monitor and respond to alarms, including security access, fire alarm systems, security cameras, closed-circuit television, teletype, and TDD systems.
• Manage, monitor, and enter data specific to Open Fox.
• Handle calls for police or other university services, including those from emergency phones and 911 systems.
• Gather information swiftly and precisely.
• Manage radio communications and other information directed to police or university staff.
• Perform other related duties as required.

Additional Information to Applicants:

• Must turn in a personal history statement and be able to pass a full background.
• Must pass a psychological exam and drug screening (as part of a conditional job offer).
• Ability to work 12-hour shifts, including nights, weekends, and holidays.
• Must secure and maintain access to TLETS.
• Ability to work rotating shifts including weekends and holidays.

Job Open Date: 08/26/2026
Job Close Date:
Open Until Filled: Yes
Normal Work Days: Sunday, Monday, Tuesday, Wednesday, Thursday, Friday, Saturday
Normal Work Hours Start: Rotating Shifts
Normal Work Hours End: Rotating Shifts

Posting Notices:
Applicant must have a valid Texas Driver's License and be a driver in good standing with less than ten (10) points deducted for driving infractions as determined by the employer driving standards system., Applicant must pass the drug and alcohol test relevant to the job posting title requirements.

Legal and Required Notices:
Texas State University is committed to a policy of non-discrimination and equal opportunity for all persons regardless of race, sex, color, religion, national origin or ancestry, age, marital status, disability, veteran status, or any other basis protected by federal or state law in employment, educational programs, and activities and admissions.

Employment with Texas State University is contingent upon the outcome of record checks and verifications including, but not limited to, criminal history, driving records, education records, employment verifications, reference checks, and employment eligibility verifications.

In accordance with federal law, all new employees must complete the Form I-9 and provide acceptable documentation verifying their identity and authorization to work in the United States. Texas State University participates in E-Verify, and employment is contingent upon the successful verification of work authorization. Employees are required to maintain valid work authorization to satisfy the conditions of Form I9 at all times during their employment and the university makes no implicit or explicit promises to financially support visa or permanent residency applications.

Quicklink: https://jobs.hr.txstate.edu/postings/58241"">https://jobs.hr.txstate.edu/postings/58241

For a detailed description of this position and to apply, visit https://apptrkr.com/9788441"">https://jobs.hr.txstate.edu/postings/58241 or call (512) 245-2557 or visit our office at 601 University Dr., J.C. Kellam Bldg., Suite 340.

About Texas State and San Marcos:
Texas State University is a emerging research institution located in the burgeoning Austin-San Antonio corridor and in the beautiful Texas Hill Country. It is the largest of eight campuses in the Texas State University System and one of the 75 largest universities in the country, with over 38,000 students and approximately 4,000 faculty and staff

Texas State is located in San Marcos, a growing community of over 50,000 people located about half way between Austin and San Antonio. Texas State enjoys a setting that is unique among Texas universities. The beauty of the crystal-clear San Marcos River and the stately cypress and pecan trees on the campus add to the charm of the university's picturesque setting. Our location on the banks of the San Marcos River provides outdoor recreational activities throughout the year.

Why work @ Texas State?
• Amazing health insurance: various coverage options starting your first day of employment for full-time employees with Texas State paying 100% of the employee premium and 50% for your dependents!
• Generous paid time off: vacation, holidays, sick days and many more!
• Excellent work life balance resources: mother and family-friendly resources in addition to a comprehensive FREE wellness program
• Great professional development opportunities: choose from a variety of workshops, training, online learning and even access educational leave opportunities and reimbursement for academic courses
• An inclusive Bobcat community: join our many social networks offered on and off-campus
• Retirement peace of mind: TRS pension, retirement plans and voluntary saving options with generous employer contributions

By joining the Texas State Bobcat team, you'll be a part of one of the most beautiful, diverse, and growing universities in the nation.


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