"Distribution Services Clerk"

Job Details

Job Summary

The Distribution Services Clerk is responsible for the receipt, inspection and distribution of inbound mail, intercampus mail, parcels and freight for San José State University. The distribution of the inbound materials will be to the Main Campus, South Campus, and specific Off-Campus locations. The Clerk is also responsible for picking up outgoing mail and parcels from these same locations and processing the shipments and mailings using various department resources. Additionally, the incumbent will track and enter various mail room transactions, assist with coordinating the daily workflow and field questions from the campus community, external vendors, freight companies, etc. The Clerk will also provide warehouse coverage during operational hours, when needed.

Key Responsibilities

• Inspect materials for damage and proper delivery address
• Receive materials by using established protocols
• Process and prepare mail and parcels, including sorting and loading, according to delivery routes
• Sort and distribute intercampus mail
• Ensure that materials are securely stored, kept and transported
• Deliver materials, acquiring signatures where necessary
• Print delivery manifests, when required
• Track and reconcile undelivered items
• Pick up outgoing items from on and off campus locations
• Stage items for carrier pickup
• Use online carrier websites to process outbound shipments
• Use metering system to process outgoing mail and parcels
• Utilize tracking, postage meter and carrier shipping systems
• Drive an electric cart, forklift and/or street vehicle to deliver and pick up shipments on and off campus
• Operate common warehouse equipment
• Document various mail transactions for billing purposes
• Provide quality customer service to the campus and external communities regarding the department’s services
• Research and resolve issues related to department services
• Assist in guiding and training students with department procedures
• Inform the appropriate administrator of any issues that affect the operation of the department (e.g. equipment issues, late carriers, etc.)

Knowledge, Skills & Abilities

• Ability to communicate with constituents in a professional and respectful manner
• Strong knowledge of general warehousing procedures
• Awareness and understanding of tracking systems and the need for traceability
• Ability to match names and numbers quickly and accurately
• Ability to lift 50 pounds, unassisted
• Ability to work independently to make minor processing decisions
• Ability to be physically able to complete the tasks as assigned
• Ability to follow delivery route instructions and sequencing
• Ability to professionally/courteously interact with the campus community
• Possess a strong knowledge of mailroom operations
• Ability to use various software programs and systems
• Ability to use a postage metering system
• Ability to match and enter numbers quickly and accurately
• Awareness of postal and carrier rates and services
• Ability to successfully complete the Defensive Driver Fundamentals and Forklift Operation classes
• Possess and maintain a valid driver’s license
• Ability to keep simple records and make simple reports
• Ability to use MS Excel to document daily transactions
• Ability to operate powered materials handling equipment
• Ability to maintain a clean and respectful workplace
• Possess strong oral and written communication skills
• Ability to participate in all OSHA required physicals and examinations
• Must possess a valid California Driver's License for the operation of any vehicle or equipment required for position and in any emergency situation
• Ability to provide timely responses to a high volume of requests
• Demonstrate a commitment to quality customer service by providing timely responses to a high volume of requests
• Ability to establish and maintain cooperative working relationships with students, faculty and staff

Required Qualifications

• One year of experience working in a centralized Mailroom/Receiving where the receipt, storage or issuance of material is performed
• Direct experience in operating forklift trucks or similar power-operated material handling equipment

License

A valid driver's license is required for this position. Out of state candidates selected for the position must obtain a State of California driver's license within 10 days of hire in accordance with the California Department of Motor Vehicles regulations. Once hired the employee must successfully complete the Defensive Driver Training Program provided by the State of California for California State University campuses.

Preferred Qualifications

• Minimum of 2 years mail room experience
• Experience running mail posting equipment
• Minimum of 2 years shipping/receiving experience
• Experience operating powered industrial equipment (e.g., forklift, electric pallet jack)
• Excellent written communication skills

Compensation

Classification: Warehouse Worker
Anticipated Hiring Salary: $3,680/month
CSU Salary Range: $3,680/month - $5,669/month

San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary.

Application Procedure

Click Apply Now to complete the SJSU Online Employment Application and attach the following documents:

• Resume
• Letter of Interest

All applicants must apply within the specified application period: July 29, 2025 through August 12, 2025. This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university.