Location: Stamford, CT
Position Summary
Harbor Point Marinas is seeking an experienced, service-oriented Dock Master to oversee the daily dock operations and customer experience at our waterfront marinas in Stamford, CT.
The Dock Master will serve as a key point of contact for marina customers, boaters, guests, and dock staff and will be responsible for ensuring safe, efficient, and professional operations throughout the marina. This is a hands-on position requiring strong knowledge of boating and marina operations, exceptional customer service skills, and the ability to lead a team in a fast-paced waterfront environment.
The ideal candidate combines practical marina experience with a hospitality mindset and takes pride in maintaining a safe, organized, and first-class environment for boaters and guests.
Responsibilities of the Dock Master
- Oversee daily dock operations to ensure a safe, organized, and exceptional marina experience.
- Serve as a primary point of contact for marina customers, boaters, guests, and visitors.
- Provide hands-on assistance with vessel arrivals and departures, docking, line handling, and slip assignments.
- Coordinate daily slip activity and communicate docking instructions and marina procedures to customers and guests.
- Supervise, schedule, train, and provide day-to-day direction to dockhands and seasonal marina staff.
- Maintain a high standard of professionalism, responsiveness, and customer service across the dock team.
- Monitor docks, slips, utilities, equipment, and common areas and promptly identify maintenance or safety concerns.
- Ensure docks and marina areas remain clean, organized, safe, and guest-ready.
- Enforce marina rules, boating safety procedures, and company policies in a professional and customer-focused manner.
- Monitor weather and waterfront conditions and communicate operational or safety concerns as appropriate.
- Assist boaters with shore power, water connections, dock carts, and other marina services.
- Respond promptly and professionally to customer questions, requests, and operational concerns.
- Coordinate with maintenance teams and vendors regarding dock repairs, equipment, utilities, and other operational needs.
- Support seasonal marina opening and closing procedures, including preparation for peak boating season and winterization activities.
- Maintain appropriate marina logs, records, incident reports, and operational documentation.
- Assist with marina events, waterfront activations, and other Harbor Point initiatives as needed.
- Collaborate with property management, security, maintenance, and other Harbor Point teams to support safe and seamless waterfront operations.
- Assist with emergency response and marina safety procedures as needed.
Requirements of the Dock Master
- 3+ years of experience in marina operations, dock management, boating, marine services, or a related waterfront environment preferred.
- Strong knowledge of recreational boating, docking procedures, line handling, marina safety, and dock operations.
- Previous experience supervising dockhands, marina staff, or another operational team preferred.
- Strong customer service skills with the ability to provide a polished, hospitality-driven experience.
- Comfortable working directly with boat owners, captains, guests, vendors, and other marina stakeholders.
- Strong communication, organizational, and problem-solving skills.
- Ability to remain calm and professional while responding to changing weather, vessel activity, customer needs, and operational issues.
- Ability to work independently, take initiative, and identify issues before they become larger problems.
- Comfortable working outdoors in varying weather conditions and performing the physical requirements associated with marina operations.
- Ability to safely handle dock lines, equipment, and other marina-related materials.
- Basic computer skills; experience with marina management or reservation systems is a plus.
- Flexible schedule with availability to work weekends, evenings, and holidays during the boating season as needed.
- Valid driver's license required.
- Boating license/certification or USCG credentials are a plus.
BLT offers a competitive compensation and benefits package, including:
- Competitive salary of $75,000 – $85,000
- Medical, dental, and vision insurance
- 401(k) with company match
- Paid time off and holidays
- Tuition reimbursement program
- Employee housing discount at BLT-owned properties
BLT is an equal opportunity employer.
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