Doula Manager

Job Summary

This CU College of Nursing full-time (1.0 FTE) University Staff (non-classified) Doula Manager for the CU College of Nursing will manage the development, implementation, and operational delivery of the new CU College of Nursing Doula Program. The Doula Manager will also support the existing Recovery Coach Doula Program. The Manager will oversee the integrated team of Doulas supporting each Doula Program, which provides services across the Colorado front range. This role requires a professional split between administrative oversight and direct patient care.

Key Responsibilities

Clinical and Patient Care (50%)

• Provide non-judgmental support for pregnancy, birth, postpartum, fertility journeys, adoption, surrogacy, miscarriage, or other reproductive experiences.
• Offer educational materials related to reproductive options and emotional support tailored to client needs.
• Accompany clients to medical appointments when appropriate.
• Participate in care coordination with clinical teams, social services, or case management when appropriate.
• Ensure client privacy, dignity, and trauma-informed care practice.

Administrative and Program Management (30%)

• Design standardized care pathways with clear milestones and documentation checkpoints.
• Create policies and procedures for intake, informed consent, escalation, safety planning, and visit documentation.
• Manage end-to-end client intake: conduct needs assessments, obtain informed consent.
• Build and maintain a schedule for doulas, balancing caseloads and availability to ensure 24/7 coverage.
• Coordinate prenatal, birth, and postpartum doula case load.
• Triage urgent client needs and escalate to the appropriate health care team member.
• Develop a referral pathway for the health care system teams to the doula program.
• Develop documentation notes to support comprehensive care and billing components.
• Attend health care system, CUMedicine, and College of Nursing meetings representing the doula program.
• Manage budget oversight, data-driven reporting, and the preparation of grant report deliverables.
• Collaborate with the College of Nursing Marketing team to develop marketing materials and social media information to promote the program and team.

Collaboration and Outreach (10%)

• Develop referral pipelines with clinics, WIC, and community health workers; provide program overviews and eligibility guides.
• Present at community events and parent groups; develop outreach materials in English/Spanish (or relevant languages).
• Create and update client education packets with readability and cultural relevance standards.
• Establish a resource library; tracked usage and updated based on client feedback.
• Manage feedback channels (surveys, focus groups) and communicated service updates to partners.

Supervision (10%)

• Work collaboratively with CU Nursing Human Resources on any HR related processes connected to supervision, including performance planning, coaching and evaluation, training, hiring, etc.
• Foster a welcoming, collaborative, and productive work environment.
• Onboard new doulas: credentialing, documentation practices, billing components, mandatory trainings, and health care system policies.
• Facilitate monthly professional development.
• Manage supervision cadence and create feedback loops to reduce burnout and compassion fatigue.

Work Location

Onsite – this role is expected to work onsite and is located in Aurora, CO.

Qualifications

Minimum Qualifications

• Bachelor's degree in any field.
• Four (4) years of experience as a doula.

Conditions of Employment

• Completion of doula training before hire.
• Must be willing and able to work nights and weekends.
• Must be willing and able to work in a normal patient care environment with some exposure to biological hazards and infectious diseases.

Preferred Qualifications

• Five (5) years of doula or related experience.
• Three (3) years of supervisory/management experience.
• Experience with motivational interviewing techniques.
• Experience caring for individuals with complex health and socioeconomic needs.
• Experience navigating complex healthcare systems to connect patients to required services or resources.
• Experience utilizing bilingual skills (Spanish/English) at a conversation level in a professional setting.