"Duty Manager"

PRIMARY DETAIL

We’re seeking a proactive Duty Manager to oversee the day-to-day running of Macquarie University’s sport and aquatic venues. If you’re a confident leader with a focus on safety, service, and teamwork, this is your opportunity to make an impact!

• Salary Package: Competitive salary plus super
• Appointment Type: 2x Part-time (0.62 FTE, 23.5 hours per week) | Continuing appointment
• Location: Macquarie University, Wallumattagal Campus (North Ryde)

About the Role

We are seeking two part-time, proactive and experienced Duty Managers to oversee the day-to-day operations of the Macquarie University Sport and Aquatic Centre (MUSAC) and Sports Fields (MUSF). This role is critical in ensuring a safe, clean, and welcoming environment for our members, guests, and staff.

You’ll be responsible for managing daily venue operations, acting as the Chief Warden in emergency situations, supporting staff on shift, and overseeing compliance with pool safety standards and maintenance protocols. Your ability to remain calm, problem-solve effectively, and provide exceptional service will be essential to the success of this role.

About You

You are a confident and calm operational professional with strong interpersonal and organisational skills. You thrive in dynamic, fast-paced leisure environments and are comfortable providing on-shift supervision, guidance and support to staff. You are committed to safety, customer service and working collaboratively to ensure smooth daily operations.

Key Responsibilities

• Manage facility operations and support staff across MUSAC and Sports Fields during rostered shifts.
• Conduct opening and closing procedures and monitor venue safety and maintenance.
• Oversee pool plant operations and water quality management to ensure compliance with NSW Health guidelines.
• Lead emergency response and first aid incidents in accordance with established protocols.
• Assist with bookings, customer engagement, chemical deliveries, and conflict resolution.
• Cover lifeguard and other staff breaks as needed.

This role requires staff to be able to regularly perform manual handling tasks, as per centre operational procedures.

How to Apply

Click APPLY and upload your CV and a short cover letter addressing your suitability and how you meet the selection criteria and requirements below.

Essential Selection Criteria

• Previous Aquatic Industry experience in wet and dry leisure centres, up to and including managing and overseeing pool plant operations;
• Demonstrated application knowledge of guidelines from the RLSSA GSPO and NSW Swimming Pool and Spa Advisory standards;
• Knowledge of WHS, emergency procedures, and public safety requirements in sport and aquatic facilities;
• Ability to manage and support a diverse team, including lifeguards, during high-pressure situations;
• Excellent problem-solving, conflict resolution, and decision-making skills;
• Strong commitment to a high level of customer service, time management, and organisational skills;
• Demonstrated experience providing on-shift supervision and operational direction, with the ability to influence others, respond effectively under pressure, and work collaboratively in a team environment; and
• Excellent written communication skills with attention to detail.

Essential Qualifications & Other Requirements

• SISSS00110 Aquatic Technical Operator Certificate
• SISSS00129 Pool Lifeguard Licence
• HLTAID011 First Aid and CPR Certificate
• NSW Working with Children Check (please provide clearance number in resume)
• National Police Check
• Current Driver’s Licence
• Must be available to work open and close shifts on weekdays and weekends
• As a qualified pool lifeguard, you are required to complete and submit a Health and Fitness assessment upon commencement and annually
• This role requires the ability to operate a Recycled Water System and the staff is required to get a Tetanus and Hepatitis A vaccination.

About Us

Macquarie University Sport and Aquatic Centre (MUSAC) provides quality sport and recreation services to students, staff, and the wider community. Our facilities include a heated indoor and outdoor pool, modern health club, group fitness classes, sports courts, gymnastics hall, and professional playing fields.

Our Benefits

• Complimentary gym membership at MUSAC
• Bonus discounts & reward points at Campus Life operated hospitality outlets
• Access to wellbeing and staff support programs
• Discounted corporate health insurance and free flu shots
• Beautiful parkland campus with excellent public transport and parking discounts

Applications Close:

Sunday, 11 January 2026 at 11:59 p.m. (AEDT)

Role-specific inquiries:

Nathan Jose, Operations Coordinator at nathan.jose@mq.edu.au

General recruitment inquiries:

Mirna Alaaiddin, Talent Acquisition Officer at mirna.alaaiddin@mq.edu.au

*** Applications will be reviewed as they are received, and we reserve the right to progress or decline an application prior to the application closing date.***

If you're already part of the Macquarie Group (MQ University, U@MQ, MQ Health, MGSM), you'll need to apply through your employee Workday account. To apply for this job: Login to Workday and go to the Careers App > Find Jobs.

Applications Close:

10/01/2026 11:59 PM

A Place Where You Belong

At Macquarie, we believe diversity makes us stronger, inclusion drives our success, and belonging inspires us to do our best work. We are proud to foster a community where different backgrounds, identities, and experiences are valued, and where our people are empowered to thrive through supportive leadership, shared responsibility, and a deep commitment to genuine care and respect for our community. Find out more about our vision for a truly inclusive workplace in our Diversity, Inclusion and Belonging Framework.

Flexible Work

At Macquarie, we believe by providing flexibility in when, where and how work is done, we can support our staff to manage their personal commitments, while optimising their work performance and contributions to the University. See how we lead in flexible work to enable an outcome focused and inclusive workplace. To learn more about our culture and hiring process, visit our Jobs at Macquarie page.