"EAB Navigate360 and Recruit CRM Manager"

Full Job Description

Annual salary is $60,067 or higher depending on experience.

Pueblo Community College is not able to provide sponsorship for applicants who do not currently have the legal right to work in the United States or require transfer of a Visa.

Please Note: An applicant may redact any information on an unofficial transcript that reveals years of attendance, date of graduation, or age.

Must be a resident of the State of Colorado or able to relocate to Colorado prior to first date of employment.

Pueblo Community College Statement: Pueblo Community College (PCC) believes that diversity, equity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. PCC is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. We seek leaders committed to these same ideals.

Pueblo Community College embraces continuous improvement and has adopted it as its culture and as a necessary part of every job description. Our job descriptions incorporate and utilize the principles and tools of continuous improvement found in the Higher Learning Commission (HLC) Open Pathways model. The Open Pathways is unique in that its improvement component, the Quality Initiative, affords institutions the opportunity to pursue improvement projects that meet their current needs and aspirations.

Department Purpose

The Student Support & Outreach Department and EAB Navigate360 initiatives are integral components of the Student Success Division at Pueblo Community College (PCC). The divisions mission is to support student learning and engagement by providing high-quality programs, services, and developmental opportunities while fostering an inclusive and collaborative campus environment aligned with PCCs educational goals.

Position Summary

This position is responsible for overseeing a diverse range of programs and services, ensuring operational efficiency, and driving strategic initiatives that align with Pueblo Community Colleges (PCC) mission and specifically provides strategic leadership, oversight, and technical expertise for the implementation, management, and continuous improvement of the EAB Navigate360 student success platform. This position has been identified as a Campus Security Authority (CSA) in accordance with Department of Education guidelines. As a CSA, the incumbent is required to report crimes that they become aware of to the Department of Public Safety and must attend related annual training. In accordance with Colorado Revised Statutes 24-50-135, this position has been exempted from the State Personnel System.

Job Duties

Essential Functions

EAB Navigate360 Leadership & Strategic Planning

• Establishes strategic direction and oversees the implementation of the EAB Navigate360 platform, ensuring alignment with PCCs academic and student success objectives.
• Serves as a liaison to CCCS and EAB, managing platform updates, data integrity, and compliance with security and usage standards.
• Advises senior administrators on EAB Navigate360 initiatives and strategies to enhance student success.
• Leads cross-departmental collaboration to promote the effective adoption and usage of the EAB Navigate360 system.

Recruit CRM Integration

• Ensures integration of Recruit CRM with other student support tools and platforms, including EAB Navigate360, to create a seamless student experience.
• Develops processes within Recruit CRM to enhance recruitment tracking, relationship management, and data reporting for prospective and current students.

Project Management and Coordination

• Updates content within the Navigate360 for both administrative and student platforms.
• Maintains accurate documentation, user access, and operational protocols for both EAB Navigate360 and Recruit CRM systems.
• Develops and provides training programs for faculty and staff, ensuring platform features are utilized effectively to support student success initiatives.
• Acts as the primary helpdesk for user inquiries, troubleshooting issues, and escalating technical problems as needed to System IT or EAB.
• Directs the efforts of departmental staff and provides accountability reporting to leadership regarding the implementation and impact of EAB Navigate360 and Recruit CRM systems.
• Participates in CCCS/EAB meetings to ensure compliance with college, system, and State guidelines regarding policy and processes. Ensures alignment of Navigate360 and Recruit are within System requirements.
• Manage and integrate tools like Recruit CRM to streamline processes that support institutional goals for student recruitment, retention, and success.

Training and Development

• Develops onboarding and training materials for EAB Navigate360 and Recruit CRM end-users, ensuring all users are proficient in the platforms features and functionality.
• Updates current users on new platform features, tools, and best practices.
• Conducts security audits to ensure compliance and manage user roles and responsibilities.

Supervision

• Directly supervises Testing Center employees and provides leadership and strategic direction for testing services at all PCC campus locations and sites.
• Ensures compliance with testing standards as established the National College Testing Association, and testing partners sites such as College Board, Test for Essential Academic Skills (TEAS), Pearsonvue, GED, and other professional certification exams.
• Administrates and supervises the testing center operations, staff and budget on all PCC campuses/sites by providing leadership, strategic planning, and coordination of all testing center efforts and activities.

Additional Functions

• Works independently with little supervision or as part of a team.
• Communicates effectively with students, colleagues, and others.
• Interacts professionally and respectfully with students, colleagues, and others.
• Assesses individual and department work processes and recommends improvements.
• Complies with State Fiscal Rules, State Board policies, System and College protocols, and departmental procedures.
• Obtains and maintains proficiency with required systems and equipment.
• Maintains confidentiality of student and employee information as required.
• Completes all required compliance training within the established timeline.
• Serves on committees and other groups as assigned.

Minimum Qualifications

Education

• Masters Degree from a regionally accredited institution of higher education.

Experience

• Demonstrated leadership experience in higher education, administration, or a related field.
• Strong strategic planning, budget management, and staff supervision skills.
• Expertise in student success platforms such as EAB Navigate and Recruit CRM.
• Excellent communication, problem-solving, and decision-making abilities.
• Knowledge of higher education policies, accreditation standards, and best practices.

Knowledge, Skills, Abilities

• Strong communication, organizational, and technical problem-solving skills.
• Ability to work collaboratively across departments and provide leadership and support for cross-functional projects.

Travel – to CCCS office in Denver, to Fremont or Mancos, CO locations, and to conferences inside or outside of Colorado.