ED Registration Specialist

Job Details

Title: ED Registration Specialist

Department Org: Registration - 108820

Employee Classification: B2 - Classif'd Part Time AFSCME HSC

Bargaining Unit: AFSCME HSC

Primary Location: HSC H

Shift: 1

Start Time: 3AM/7AM End Time: 3PM/7PM

Float: Yes

Rotate: Yes

On Call: Yes

Travel: Yes

Weekend/Holiday: Yes

Job Description:

The ED Registration Specialist performs all outpatient and inpatient registrations functions, insurance verification, cash collections for the University of Toledo Medical Center while providing excellent customer satisfaction. Strive to sustain courteous and caring impression for patients and visitors. Communicates effectively to maximize patient flow and provide excellence in customer relations. Ensure that financial policies and requirements are met while providing caring access at the University of Toledo medical Center.

Performs complete and accurate registration and admission functions for the purpose of maximize reimbursement, and provide timely and accurate patient information to all other providers and users of patient data.

The ED Registration Specialist is highly skilled and works at a fully cross functional level.

Minimum Qualifications:

• High School diploma or equivalent required
• Previous customer service experience required
• Recent experience (within 2 years) in hospital or physician office performing as a primary duty, one (1) of the three (3) following is required: Registration Specialist, Collection/Billing specialist, Check-in/out Clerk- who enters patient demographic/insurance information in system (testing may be given)

Communication and other skills:

• Must have working knowledge to operate a computer in a windows-based environment utilizing various software programs such as Microsoft Word, Excel, Outlook to produce and manage essential reports and correspondence. Must be able to utilize computer keyboard proficiently.
• Ability to work with minimum supervision, Ability to apply understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to develop and maintain professional service oriented working relationships with patients, families, physicians, nurses, co-workers, supervisors and others. Ability to provide excellence customer satisfaction when presenting information and respond to questions from staff, patient and the general public. Ability to deal with confrontation and stressful working environment while maintaining excellence in customer service.
• Must be able to analyze data, calculate figures and amounts such as discounts, interest, percentages, add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Applicants may be tested.