"Educational Program Specialist 1"

Job Summary

The Education Program Specialist will provide administrative academic support for the Physical Therapy program by supporting the admissions and recruitment process. As well as providing student support, assisting with course management and program evaluation.

Responsibilities

The duties include, but are not limited to:

ADMISSIONS SUPPORT:

• Serve as the primary point of contact for applicants and prospective students, providing information on admission requirements, status updates, and program details. Respond to inquiries from prospective students via phone, email, and in-person meetings.
• Review applications for completeness and accuracy providing feedback to applicants when needed.
• Evaluate prospective student transcripts through grade conversion and GPA calculations, create and maintain applicant files for review by the Chair, Program Director (PD), and admissions committee, ranking applicants based on established criteria.
• Update and maintain Excel spreadsheets to track applicant characteristics, qualifications, and admissions data.
• Coordinate with the admissions team to ensure timely processing of applications. Present Admissions updates at bi-monthly faculty meetings.
• Coordinate the end-to-end admissions process, scheduling interviews, maintaining applicant databases (PTCAS, Slate, WebAdmit), and ensuring timely progression of applicants to meet annual cohort goals.
• Collaborate with Graduate Admissions to ensure seamless data integration between Slate and PTCAS, addressing applicant-specific issues and updating systems as needed.
• Host virtual meetings with new cohort to provide essential details and address questions.
• Maintain student records, track enrollment data and prepare semesterly and annual reports for institutional use.
• Troubleshoot and resolve issues with PTCAS and Slate systems to maximize efficiency and enhance applicant experience; update the PTCAS website annually.
• Serve as a member of the DPT Admissions Committee.
• Export data from PTCAS and Slate to create and maintain reports; compile this information and present it at admissions committee meetings.
• Oversee correspondence with incoming learners throughout the spring and summer, ensuring they receive all necessary information ahead of their arrival.

RECRUITMENT:

• Participate with the Admissions Committee in recruitment events and information sessions. Develop and maintain relationships with feeder schools, community organizations, and other key stakeholders.
• Participate in recruitment events on/off campus providing detailed information about program, admission requirements, and application process.
• Assist in promoting the DPT program by creating recruitment fliers, communicating with undergraduate advisors, delivering occasional department tours, and supporting website maintenance as needed.

EDUCATIONAL SUPPORT:

• Submit required data for all courses in the curriculum inventory and class rosters in Banner to the Registrar's office each semester for DPT and Residency programs.
• As directed, perform overrides in Banner to enable students to register for courses; coordinate classroom services to ensure that all courses have allocated classroom space.
• Submit student withdrawal and add/drop forms.
• Notify students of the registration instructions, including dates, location, CRN numbers, and credit hours. Track requirements for registration.
• As directed, create CRNs, curriculog proposals, and submit data and reports as requested.
• Plan and execute orientation in August, including creating a detailed schedule, agenda, and informational handouts.
• Collaborate with various University departments to disseminate relevant information to the new cohort and schedule presentations by these departments during the orientation program.
• Member of the Learner Activities Committee, supporting the planning and facilitation of engaging activities for learners.
• Maintain learner mastery files, overseeing students as they complete the remediation process. Assist incoming and current learners with the procurement of ID badges, immunization compliance, CPR compliance.
• Maintain and update both electronic and physical learner files, including emergency contacts, semester GPAs, ensuring accurate records.

ADMINISTRATIVE SUPPORT:

• Provide general administrative support to the Program Director and faculty members as it relates to the academic mission.
• Assist in planning academic events and meetings, including food orders and other logistics.
• Liaison with the JAG store; Distribute updated textbook lists to students.
• Maintain department phone calls and voicemails; Greet and assist department guests.
• Coordinate with the Department Chair to enhance alumni engagement, maintain the alumni Facebook page, and capture event photos for use on social media and the website.
• Assist faculty by proctoring learner exams.

OTHER DUTIES:

Perform all other job-related duties as assigned.

Required Qualifications

Bachelor's degree from an accredited college or university in education or an applicable field with a minimum of two years of experience with online educational programs, courseware development, or related experience.

Preferred Qualifications

Bachelor's degree from accredited college or university.

Preferred Experience

Preference given to individuals with experience in Banner, Xtender, Reporting systems, transfer articulation or other student information systems. Experience in databases and administrative support.

Knowledge, Skills, & Abilities

KNOWLEDGE

Proficiency with Microsoft Office and other computer software/databases. Working knowledge of the PTCAS application system, Banner, SLATE, and AU admissions processes.

SKILLS

Excellent customer service, interpersonal, multi-tasking, organizational and verbal/written communication skills. Requires high-level managerial skills, problem-solving, coordination with all stakeholders, and organization skills.

ABILITIES

Ability to maintain confidentiality. Ability to focus and meet deadlines despite numerous interruptions. Ability to motivate others, collaboration, patience, and kindness in all circumstances. Ability to coordinate multiple projects simultaneously and keep accurate records and make independent decisions.

Conditions of Employment

All selected candidates are required to successfully pass a Background Check review prior to starting with Augusta University. If applicable for the specific position based on the duties: the candidate will also need to have a credit check completed for Positions of Trust and or approved departmental Purchase Card usage. Motor vehicle reports are required for positions that are required to drive an Augusta University vehicle. For Faculty Hires: Final candidates will be required to provide proof of completed academic degree(s) as well as post-secondary coursework in the form of original transcript(s). Those candidates trained by a foreign institution will also be required to provide an educational/credential evaluation. All employees are responsible for ensuring the confidentiality, availability, and integrity of sensitive [patient, student, employee, financial, business, etc.] information by exercising sound judgment and adhering to cybersecurity and privacy policies during their employment and beyond.

Other Information

Augusta University is a tobacco-free environment, and the use of any tobacco products on any part of the campus, both inside and outside, is strictly prohibited. Augusta University is proud to be an equal opportunity employer welcoming applicants from underrepresented groups, including individuals with disabilities and veterans.