Educational Specialist (Banner Support Specialist)

Position Details

• Title: Educational Specialist (Banner Support Specialist)
• Position Number: 0081581
• Hiring Unit: Office of the Vice Chancellor for Academic Affairs
• Location: Kapi‘olani Community College
• Date Posted: October 27, 2026
• Closing Date: November 15, 2026, 11:59 PM HST
• Salary: Salary Schedules and placement information
• Pay Band: B
• Temporary/Permanent: Permanent
• Funding: General
• Other Conditions: To begin approximately January 2027, pending position clearance, availability of funds, satisfactory performance, and program needs.

Introduction

This position serves as the primary campus coordinator and institutional liaison for the Banner Student Information System (Banner SIS) and associated academic systems. Working under the general supervision of the Vice Chancellor for Academic Affairs, this position provides functional leadership, system administration, and technical support across campus academic and administrative units. Key responsibilities include coordinating Banner SIS operations, managing curriculum data and class scheduling workflows, supporting registration processes, and delivering functional training to campus stakeholders to ensure data integrity and seamless system integration.

Duties And Responsibilities

(Note: ** denotes Essential Functions)

Banner SIS Campus Leadership & System Coordination

• **Serves as the primary campus coordinator and institutional liaison for the Banner Student Information System (Banner SIS) and related applications.
• **Provides functional support to campus users and faculty collaborating directly with the UH System Banner Office to resolve complex issues as needed.
• **Leads campus efforts regarding systemic Banner SIS modifications, new technology implementations, and data synchronization across University systems.
• **Convenes regular update and coordination meetings for lead campus Banner SIS users to advise on available systems functionality, data utilization, and best practices.
• **Partners with Student Services and Administrative unit leads to ensure external information systems integrate smoothly with Banner while minimizing service disruptions.
• **Collaborates with campus committees working to integrate Banner SIS into specific academic, administrative, or program workflows.

Curriculum Management & Academic Catalog

• **Partners closely with the Curriculum Specialist to align academic approvals, course modifications, and program adjustments with system capabilities and data requirements.
• **Collaborates with the Curriculum Specialist to provide functional Banner SIS expertise to faculty and the campus curriculum committee during the proposal process, clarifying technical requirements and streamlining approvals.
• **Works alongside the Curriculum Specialist to oversee, update, and maintain all course-related data in Banner SIS to reflect approved curriculum changes and resolve data discrepancies in a timely manner.
• **Jointly manages the accurate updating and maintenance of course information in the official college catalog in partnership with the Curriculum Specialist.
• **Serves as campus administrator for the Kuali Student Curriculum Management (KSCM) system, including user access management, system innovations, upgrades, and representing the campus in the systemwide committees and groups.

Class Scheduling & Registration Operations

• **Configures and prepares Banner SIS for each terms class scheduling and student registration in close collaboration with the Registrar and Fiscal Authority.
• **Establishes and communicates term scheduling timelines and guidelines across all academic divisions.
• **Coordinates class schedule input across academic divisions and audit submitted data to ensure maximum accuracy.
• **Provides specialized functional guidance and training to support non-standard scheduling needs for targeted academic initiatives.
• **Assists registration staff and academic counselors by analyzing complex registration errors and recommending systemic solutions.

Training, Reporting & Degree Audit Support

• **Designs and delivers training for division and administrative secretaries on scheduling, administrative reporting, and general Banner SIS use.
• Assists in developing customized reports from Banner SIS data to support institutional management decisions and operational improvements.
• Serves as a primary contact and coordinator for all aspects of the registration system, including but not limited to consulting on system design, providing support, developing training manuals, delivering training to the campus for current and future updates and initiatives, and collaborating with campus stakeholders.
• Collaborates with the Curriculum Specialist & STAR Coordinator to identify and resolve data discrepancies between Banner SIS and the STAR academic advising/degree audit platform.

Other

• Other duties as assigned

Minimum Qualifications

• Possession of a baccalaureate degree in Business Administration, Public Administration, Education, Computer Technology, Instructional Technology or related field and three (3) year(s) of progressively responsible professional experience with responsibilities for student information systems, academic scheduling, curriculum management, and/or degree pathways;; or any equivalent combination of education and/or professional work experience which provides the required education, knowledge, skills and abilities as indicated.
• Considerable working knowledge of principles, practices and techniques in the area of student information systems, academic scheduling, curriculum management, and/or degree pathways; as demonstrated by the broad knowledge of the full range of pertinent standard and evolving concepts, principles and methodologies.
• Considerable working knowledge and understanding of applicable federal and state laws, rules, regulations and theories and systems associated with student information systems, academic scheduling, curriculum management, and/or degree pathways;.
• Demonstrated ability to resolve wide ranging complex problems through the use of creative reasoning and logic to accurately determine the cause of the problems and the resolution of the problems in an effective, innovative and timely manner.
• Demonstrated ability to interpret and present information and ideas clearly and accurately in writing, verbally and by preparation of reports and other materials.
• Demonstrated ability to establish and maintain effective working relationships with internal and external organizations, groups, team leaders and members, and individuals.
• Demonstrated ability to operate a personal computer, apply word processing software, google suite, microsoft office, and/or student information systems.
• For supervisory work, demonstrated ability to lead subordinates, manage work priorities and projects, and manage employee relations.

Desirable Qualifications

• Experience supporting campuses in their use of the Banner Student Information System, specifically for distance-delivered courses and programs.
• Functional knowledge of STAR
• Functional knowledge of course scheduling
• Functional knowledge of curriculum databases
• Evidence of commitment to Kapi‘olani Community Colleges vision of positioning itself as a model indigenous serving institution whose graduates strengthen the social, economic, and sustainable advancement of Hawai‘i and the world.

INCOMPLETE APPLICATIONS WILL NOT BE CONSIDERED (Read the "To Apply" section carefully)

To Apply

Click on the "Apply" button on the top right corner of the screen to complete an application and attach the required documents. In addition to the Application, applicants must attach the following:

1. Cover letter;
2. Resume;
3. The names and contact information (telephone number and email addresses) of at least three professional references; and
4. Official graduate and undergraduate transcript(s) showing degree and coursework to date appropriate to the position (copies of official transcripts are acceptable; however, original official transcripts will be required at the time of hire.) Transcripts issued outside the United States of America require a course-by-course analysis with an equivalency statement from an agency having membership with the National Association of Credential Evaluation Services, Inc., verifying the degree equivalency to that of an accredited institution within the USA. The expense of the evaluation shall be borne by the applicant.

• Academic record/grade summaries will NOT be accepted
• Diplomas and copies will NOT be accepted

Incomplete applications will NOT be accepted.

NOTE:

• The application will be incomplete if materials are unreadable, illegible, password protected, missing, or corrupted; therefore, late or incomplete applications will not be considered. All requested documents/information become the property of Kapi‘olani Community College and will not be returned.
• Please do not include any self-identifying photos and redact any references to confidential information on submitted documents (social security number, date of birth, etc.).
• Applications lacking copies of transcripts will be reviewed based on work experience equivalency to meet minimum qualifications (MQs). All minimum qualifications must be met by the closing date.
• If you have not applied for a position before using NEOGOV, you will need to create an account.

Inquiries: Kapi‘olani Community College, Human Resources Department, kapcchr@hawaii.edu