"Educational Technologist I - Information Technology"

Job Description

The Educational Technologist I position provides Blackboard and Canvas Learning Management Systems (LMS) technical support for Ashland University's Campus, Online, and Correctional Education Programs for faculty, staff, and students. This position supports instructors in the development, troubleshooting, and teaching of courses designed to engage and assist students achieve measurable learning outcomes. They also provide ongoing technical support to faculty and staff onsite or via telephone, email, and audio/video conferencing. Additionally, the Educational Technologist I provides timely assistance concerning continuous LMS maintenance issues such as login, user accounts, password retrieval, assignment/quiz submission, grading, course archival, course creation, and course enrollment. The incumbent participates in the integration, planning, testing, and implementation of LMS updates and enhancements. Works with all tiers of vendor support for maintenance and troubleshooting. This position maintains the connection between Colleague, our student information system (SIS), and our LMS so that these systems generate courses and enroll individuals each semester. This is a dynamic position in a rapidly changing technology environment, so the ability to adapt and develop new skills is essential.

Essential Position Duties and Responsibilities:

• Proactively monitor and respond to learning application issues, including testing tools prior to hardware and software upgrades.
• Troubleshoot application issues with the LMS.
• Work with instructional design team to troubleshoot and resolve course content technical issues.
• Assist the IT Department, on ways to increase efficiency, adoption and utilization of LMS related products and work on implementation of improvements.
• Assist with writing and maintaining procedures and policies to ensure security and integrity of mobile learning systems/networks.
• Acquire and maintain knowledge of current technology as it applies to learning software, hardware, and systems.
• Copy course files and provide email, telephone, and in-person user support, primarily to faculty and staff for just-in-time assistance with learning applications.
• Maintain connection between SIS and LMS's to ensure data and files are processed accurately.
• Perform other work-related duties as assigned.

Required Qualifications:

• Bachelor's degree in Education, Training and Development, or related field from an accredited institution of higher learning and work experience.
• Considerable working knowledge of mobile learning technologies as well as the following operating systems: OS X, Windows, Android OS, Chrome OS.
• Demonstrated knowledge using Chromebooks in Education.
• Considerable working knowledge of Microsoft Office Suite and other productivity applications.
• Demonstrated ability to assist and train faculty and staff with varying degrees of technical skills in the use of complex software, and to develop written training materials for students.
• Demonstrated ability to establish priorities and manage multiple tasks in a fast-paced environment, solve problems independently, communicate effectively, verbally and in writing, including the ability to assess and respond effectively to the needs of diverse students, faculty, and staff.