Electronic Resources Access Coordinator

Department: Content Org and Mgt, eRes, & Tech

About WCU:

Western Carolina University continues to rank high on Forbes Best Employers lists each year. Including:
2025 - Ranked 1st in the top 100 employers in North Carolina in Forbes Americas Best Employers by State list.
2024 - Ranking in the top 8.5% on Forbes Americas Best Midsize Employers list, WCU was ranked 34 out of the top 400 employers across all industries.
2023 - Ranked in the top 20% on Forbes Americas Best Midsize Employers list, WCU was ranked 97 out of the top 500 employers across all industries.
2022 - Ranked 14th in the top 100 employers in North Carolina in Forbes Americas Best Employers by State list.
Western Carolina University is the UNC systems westernmost campus and has been consistently ranked as one of the top 15 public regional institutions in the South.
Employees of WCU are provided a comprehensive benefits package as well as other resources, policies and programs to ensure a happy and healthy work/life balance. Benefit eligible employees have access to dental, vision and health insurance plans - eligibility begins on the first of the month following date of hire. Retirement plan contributions begin on the eligibility date following election and include employer contributions for either a defined contribution or a defined benefit plan. Optional disability plans are also available.
Eligible employees have access to tuition waivers for up to three courses per academic year; employee may enroll at any of the constituent UNC System campuses. Also offered are free group exercise classes multiple times per week, a discounted membership to the campus recreation center, free vaccine and booster shots offered on campus, pretax flexible spending accounts, 12 paid holidays and 24 hours of paid community service leave each year. Leave earning employees (staff and 12-month faculty) who work at least half of the working days of their first month of employment will begin accruing vacation and sick leave immediately. Paid parental leave after 12 months of continuous service.
WCU offers an abundance of training and development programs, certifications, workshops and conferences - many of which are offered free of charge.

Position Summary:

The primary location of this position is on-site in Cullowhee, NC. This position is designated as being subject to the State of North Carolina Human Resources Act (SHRA).

This position is primarily responsible for establishing and maintaining access to electronic resources, including the management and oversight of knowledge bases, electronic management tools, authentication, and record maintenance in the library system. This position works closely with vendors and publishers to ensure holdings are accurate and electronic resources are accessible. This position also oversees the necessary workflows to ensure electronic resources are accessible, including troubleshooting and links. This position assists with any usage statistics that may be requested or needed. Other duties may be assigned at the discretion of the supervisor.

Must be eligible to work in the United States without sponsorship.

Knowledge, Skills, and Abilities Required for this position:

• Knowledge of continuing resources operations, electronic resource standards, and library database management, including familiarity with Alma, Primo, OpenAthens, COUNTER-compliant statistics, and SUSHI standards.
• Ability to analyze situations, apply problem-solving skills, and work independently to prioritize and manage workflow.
• Ability to contribute to project planning and coordination in collaboration with unit staff.
• Ability to establish and maintain effective working relationships with staff, vendors, publishers, and users, and to communicate effectively both orally and in writing.

Minimum Qualifications:

Some state job postings say you can qualify by an equivalent combination of education and experience. If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both.

Graduation from a four-year college or university and one year of experience in a library or archives and/or records management; or high school and five years experience in a library or archives and/or records management; or equivalent combination of training and experience.

Preferred Qualifications:

Position Type: Permanent Full-Time

Special Instructions to Applicants:

Applicants must apply online in order to be considered.

Please include a cover letter, resume, and a list of three professional references (with complete contact information).

Applicants must upload a DD-214 if claiming Veterans Preference.

PLEASE COMPLETE ALL AREAS OF THE APPLICATION. INCOMPLETE APPLICATIONS MAY NOT BE GIVEN CONSIDERATION IN THE REVIEW PROCESS.

If no applicants apply, who meet the required Knowledge, Skills, Abilities/Competencies and Training and Experience requirements, then management may consider other applicants.

All new hires into positions subject to the State Human Resources Act (SHRA) will serve a 12 month probationary period as defined by the North Carolina Office of State Human Resources (OSHR).