Employer Relations Specialist

General Summary of Position

The Employer Relations Specialist serves as a primary point of contact for employers engaging with the Career Center and plays a critical role in coordinating employer-facing operations, recruiting activities, and employment programs. This position focuses on the efficient administration of employer services, including recruiting events, job postings, internship and employment partnerships, data management, and employer communications.

As the first point of contact for many employers, the specialist provides exceptional customer service while ensuring consistent processes, accurate information, and seamless coordination between employers, students, faculty, and Career Center staff.

Essential Job Duties

Employer Operations and Service Coordination

• Serve as the front-line contact for employers seeking to recruit students and alumni through the Career Center.
• Coordinate employer engagement processes, including onboarding, account management, job posting approvals, recruiting schedules, information sessions, interviews, career fairs, and networking events.
• Provide employers with guidance regarding recruitment policies, procedures, timelines, and available services.
• Manage employer records and activities within the career management platform and CRM, ensuring data accuracy and completeness.
• Monitor employer participation and utilization of Career Center services and prepare reports on recruitment activity and outcomes.
• Coordinate communication workflows, event logistics, marketing timelines, and service delivery standards.
• Support career fair operations.
• Develop, document, and improve operational procedures that support employer engagement and recruiting activities.
• Troubleshoot employer issues and facilitate resolution in collaboration with Career Center staff and campus partners.

Employer Engagement and Relationship Management

• Build and maintain productive relationships with employers, professional associations, workforce development organizations, and community partners.
• Conduct outreach to employers to promote Career Center services, recruiting programs, career fairs, and employment initiatives.
• Support the development of new employer partnerships that increase internship, co-op, and employment opportunities for students.
• Represent the Career Center at employer meetings, campus events, professional conferences, and community engagements.
• Gather employer feedback to improve services, programs, and operational effectiveness.

Data, Assessment, and Administrative Support

• Generate reports and analyze employer engagement metrics, recruiting activity, event participation, and program outcomes.
• Maintain records related to employer contacts, recruiting activities, partnerships, and employment opportunities.
• Support assessment activities, benchmarking efforts, and annual reporting.
• Assist with strategic projects and initiatives that advance Career Center goals.

Minimum Qualifications (Required)

• Bachelor’s degree AND at least 2 years of relevant experience OR Master’s Degree in a relevant field AND some relevant experience
• Excellent written, verbal, and interpersonal communication skills
• Organizational skills
• Customer service skills
• Ability to work well with others
• Proficiency with technology including Excel and information systems (e.g., Salesforce, Handshake)

Preferred Qualifications

• Experience in higher education, recruiting or talent acquisition preferred

Special Instructions to Applicants

Only Internal Professional (SEIU 888 Professional Union) Bargaining candidates will be considered during the first 10 business days of the posting. All other candidates will be considered after that period.

This position is full-time, benefited and in the SEIU professional union in grade P15. Anticipated salary based on qualifications within the range: minimum: $54,271, 25th quartile: $61,672 and midpoint of $69,126.

Initial review of applications will begin immediately and continue until the position is filled. However, the position may close when an adequate number of qualified applications is received.

Please include a resume and cover letter with your application. Names and contact information of three references will be required at the time of application.

About University of Massachusetts Lowell

Located in the culturally and historically rich Merrimack Valley in northeast Massachusetts, the University of Massachusetts Lowell is a vibrant research university that offers its 13,000 students more than 120 bachelor’s, master’s, professional master’s and doctoral degree programs. Exciting opportunities in experiential and service learning, scholarship, community engagement, and international partnerships can be found across the Colleges of Fine Arts, Humanities and Social Sciences; Engineering; Management; Sciences; School of Health and Environment; and Graduate School of Education.

This is a time of unprecedented growth and opportunity at UMass Lowell. Student enrollment and retention have improved annually. Research funding and alumni giving have increased significantly and the campus has embarked on the construction of two new academic buildings: the Emerging Technologies & Innovation Center and the Health & Social Sciences Building.

The University of Massachusetts Lowell is committed to increasing diversity in its faculty, staff, and student populations, as well as curriculum and support programs, while promoting an inclusive environment. We seek candidates who can contribute to that goal and encourage you to apply and to identify your strengths in this area.

Mission Statement

The mission of the University of Massachusetts Lowell is to enhance the intellectual, personal and cultural development of its students through excellent, affordable educational programs. The University seeks to meet the needs of the Commonwealth today and into the future and supports the development of sustainable technologies and communities through its teaching, research, scholarship and engagement.