Job Summary

The Endpoint Administrator assists with the administration of the college's supported endpoint management and configuration tools, asset management, software provisioning, patch management, endpoint security, and related utilities. The Endpoint Administrator is expected to ensure procedures and practices are aligned with the University System of Georgia (USG) Information Technology (IT) handbook. The position may generate data and reports that support monitoring, compliance, and continuous improvement efforts. The position requires strong technical knowledge and outstanding attention to detail. The Endpoint Administrator stays current on endpoint management and security best practices and collaborates with all parts of the IT organization to reduce the total cost of ownership, improve service, and enhance endpoint security.

Responsibilities

• Create workflow task sequences for hardware and software deployment. Identify opportunities for automation and systems integration.
• Package and deploy software applications to streamline the deployment process and maintain a standardized environment.
• Manage device and software inventories using asset management tools in coordination with IT staff.
• Create and maintain comprehensive documentation for processes and procedures and technical tools/solutions.
• Act as backup for the lead endpoint administrator.
• Recommend hardware and device standards.
• Provide Tier 3 support for escalated complex endpoint issues, participate actively in incident resolution, and conduct root cause analysis.
• Maintain working knowledge of the University System of Georgia (USG) Information Technology (IT) handbook and all relevant policies, regulations, and laws as they relate to endpoint management and security.
• Other duties as assigned.

Required Qualifications

• 4 Year / Bachelor's Degree
• Three or more years of relevant experience, experience may be considered in lieu of education.

Preferred Qualifications

• Experience working in education.
• Experience with endpoint management systems such as MCM, Intune, and JAMF.
• Experience with scripting languages, mobile device management, and privilege/right management.
• Experience implementing secure computing technologies and practices (anti-virus, firewalls, security polices, automated patching, group policy, file system permissions).
• Experience configuring, deploying, and managing Microsoft Security solutions.
• Demonstrated experience providing technical support.
• Demonstrated experience supporting Windows, Mac, iOS, and Android operating systems.
• Experience working in Active Directory, Entra ID, and policy management.
• Experience supporting Microsoft 365 applications and environment.