Endpoint Services Analyst I/II
Job Summary
The Endpoint Services Analyst I supports the university's endpoint
environment by deploying and maintaining software, applying
configuration policies, and assisting with modern device management
solutions. The role helps manage Windows, macOS, and mobile devices
through centralized MDM/UEM platforms, supports automated
provisioning and update workflows, monitors device compliance and
security posture, and provides technical assistance for escalated
endpoint issues. This position contributes to ongoing modernization
efforts that improve reliability, security, and user experience
across the university's computing environment.
The Endpoint Services Analyst II supports and advances the
university's endpoint environment by independently deploying,
configuring, and maintaining software, configuration policies, and
modern device management solutions. This role manages Windows,
macOS, and mobile devices through centralized MDM/UEM platforms,
supports and improves automated provisioning and update workflows,
and monitors device compliance and security posture with minimal
oversight. The Endpoint Services Analyst II serves as an escalation
point for complex endpoint issues, provides guidance and technical
support to Endpoint Services Analyst I staff, and contributes to
the design and implementation of modernization initiatives that
enhance reliability, security, and user experience across the
university's computing environment.
FGCU is building a culture of curiosity, commitment and
collaboration. We value employees who successfully work with others
and drive positive change through critical thinking and decisive
action. If you thrive in an environment of innovation,
accountability and mutual respect, you will find a good home
here.
Job Description
Typical duties for Endpoint Services Analyst Level I include but
are not limited to:
- Supports the configuration, deployment, and day-to-day
operation of enterprise endpoint management tools (MDM/UEM) used
for managing Windows, macOS, and mobile devices
Assists with device provisioning workflows including modern
provisioning methods (e.g., automated enrollment, Autopilot-style
onboarding, or similar tools).
Implements and maintains endpoint security and configuration
policies as directed by senior engineers or the Endpoint Deployment
Manager.
Performs software deployments, updates, and application
packaging tasks using centralized management tools.
Monitors endpoint compliance, health, and update status,
escalating issues as needed.
Assists with documenting procedures, configuration standards,
and troubleshooting steps to support consistent operations.
Coordinates basic testing of application deployments and
endpoint changes with functional and academic departments.
Provides Level-2 support for endpoint-related issues escalated
from IT User Support Specialists.
Maintains accurate inventory records for endpoints,
peripherals, and assigned software licenses.
Tracks work in the IT ticketing system, ensuring timely updates
and clear communication with end users.
Participates in routine review and improvement of endpoint
processes, recommending enhancements when appropriate.
Supports cross-training efforts within the Endpoint Deployment
Team and collaborates with other ITS staff as needed.
Typical duties for Endpoint Services Analyst Level II include
but are not limited to:
- Independently configures, deploys, and supports the day-to-day
operation of enterprise endpoint management tools (MDM/UEM) used to
manage Windows, macOS, and mobile devices.
- Manages and improves device provisioning workflows, including
modern provisioning methods (e.g., automated enrollment,
Autopilot-style onboarding, or similar tools), and assists with
troubleshooting and optimization of these processes.
- Implements, maintains, and refines endpoint security and
configuration policies, exercising judgment in alignment with
established standards and collaborating with senior engineers or
the Endpoint Deployment Manager on more complex changes.
- Performs and oversees software deployments, updates, and
application packaging using centralized management tools, ensuring
reliability and minimal impact to end users.
- Proactively monitors endpoint compliance, health, and update
status; investigates and resolves issues independently when
possible, escalating systemic or high-risk concerns as
appropriate.
- Develops and maintains documentation for procedures,
configuration standards, and troubleshooting, and reviews
contributions from Endpoint Systems Engineer I staff for accuracy
and consistency.
- Coordinates and leads testing of application deployments and
endpoint changes with functional and academic departments,
validating outcomes and addressing issues prior to broad
release.
- Serves as an escalation point for complex endpoint-related
issues and provides guidance and mentorship to Endpoint Systems
Engineer I staff.
- Maintains accurate inventory records for endpoints,
peripherals, and assigned software licenses, and assists with
reconciliation and audit activities as needed.
- Tracks and manages work in the IT ticketing system, ensuring
clear documentation, timely updates, and effective communication
with end users and stakeholders.
- Actively contributes to the ongoing review and improvement of
endpoint processes, identifying trends and recommending
enhancements to improve efficiency, security, and user
experience.
Other Duties:
- Performs other job-related duties as assigned.
Additional Job Description
Required Qualifications for Endpoint Services Analyst Level
I:
- This position requires four years of directly related full-time
experience or, as an alternative, a Bachelor's degree in Computer
Science or related field.
- Any appropriate combination of relevant education, experience,
and/or certifications may be considered.
Required Qualifications for Endpoint Services Analyst Level
II:
- This position requires either six years of directly related
full-time experience or, as an alternative, a Bachelor's degree in
Computer Science or related field and two years of full-time
experience directly related to the job functions.
- Professional full-time experience with enterprise systems and
applications and current versions of Windows Server/Linux or other
enterprise services.
- Experience with large enterprise computing environments that
include multiple site locations.
- Any appropriate combination of relevant education, experience,
and/or certifications may be considered.
Knowledge, Skills & Abilities:
- Proven ability to think strategically and approach challenges
with creativity
- Demonstrated track record of reliability, meeting goals, and
holding oneself accountable
- Strong interpersonal skills and experience working effectively
across teams
- Knowledge of basic networking concepts (e.g. Systems,
Protocols, Directory Services).
- Knowledge and proficiency with relevant business systems,
operating systems, and servers.
- Knowledge of and ability to administer cloud based applications
(Saas).
- Skill in light programming, project management of small
initiatives, and troubleshooting.
- Skill in managing servers and storage hardware.
- Skill in using logic and reasoning to identify the strengths
and weaknesses of alternative solutions, conclusions, or approaches
to problems.
- Advanced verbal and written communication skills and the
ability to present effectively to small and large groups.
- Ability to collaborate and work effectively within the
community and willing to contribute to a team effort.
- Ability to work independently and follow through on
assignments.
- Ability to provide professional customer service.
Institutional Values & Behavioral Expectations:
In this role, the successful candidate will be expected to:
- Seek out new approaches to improve outcomes; remain open to
feedback and new ideas.
- Lead with integrity; consistently produce high-quality work;
persevere to overcome obstacles to meet deadlines and achieve
deliverables.
- Share information and insights thoughtfully; build partnerships
across departments; communicate respectfully; support colleagues to
achieve common goals.
Endpoint Services Analyst Level I - Pay Grade 17
Endpoint Services Analyst Level II- Pay Grade 18
Applicants will be evaluated for roles as either Endpoint
Services Analyst I or Endpoint Services Analyst II based on their
qualifications.
FGCU is a State University System of Florida member and an Equal
Opportunity and Equal Access employer. All qualified applicants
will receive consideration for employment without regard to race,
color, religion, sex, age, national origin, disability, or
protected veteran status.
To apply, visit https://apptrkr.com/7289845"">https://fgcu.wd5.myworkdayjobs.com/en-US/eaglejobs/job/Main-Campus/Endpoint-Services-Analyst-I-II_R0007124?workerSubType=7606cd1535ba016f9151c43d68012214&workerSubType=7606cd1535ba01e56580c43d68012414&workerSubType=7606cd1535ba014f6fabc43d68012614
jeid-01f793e4f36ec94bbad7a927faab7129
