Florida Gulf Coast University
Job Summary
The Endpoint Services Analyst I supports the university's endpoint
environment by deploying and maintaining software, applying
configuration policies, and assisting with modern device management
solutions. The role helps manage Windows, macOS, and mobile devices
through centralized MDM/UEM platforms, supports automated
provisioning and update workflows, monitors device compliance and
security posture, and provides technical assistance for escalated
endpoint issues. This position contributes to ongoing modernization
efforts that improve reliability, security, and user experience
across the university's computing environment.
FGCU is building a culture of curiosity, commitment and
collaboration. We value employees who successfully work with others
and drive positive change through critical thinking and decisive
action. If you thrive in an environment of innovation,
accountability and mutual respect, you will find a good home
here.
At Florida Gulf Coast University, employees are expected to work on
campus as part of a collaborative, mission-driven environment.
While this role does not directly interact with students, its
on-site presence is essential to supporting the university's
operations and advancing student learning across the
institution.
Job Description
Typical duties include but are not limited to:
- Supports the configuration, deployment, and day-to-day
operation of enterprise endpoint management tools (MDM/UEM) used
for managing Windows, macOS, and mobile devices
Assists with device provisioning workflows including modern
provisioning methods (e.g., automated enrollment, Autopilot-style
onboarding, or similar tools).
Implements and maintains endpoint security and configuration
policies as directed by senior engineers or the Endpoint Deployment
Manager.
Performs software deployments, updates, and application
packaging tasks using centralized
Monitors endpoint compliance, health, and update status,
escalating issues as needed.
Assists with documenting procedures, configuration standards,
and troubleshooting steps to support consistent operations.
Coordinates basic testing of application deployments and
endpoint changes with functional and academic departments.
Provides escalation support for endpoint-related issues
escalated from IT User Support Specialists.
Maintains accurate inventory records for endpoints,
peripherals, and assigned software licenses.
Tracks work in the IT ticketing system, ensuring timely updates
and clear communication with end users.
Participates in routine review and improvement of endpoint
processes, recommending enhancements when appropriate.
Supports cross-training efforts within the Endpoint Deployment
Team and collaborates with other ITS staff as needed.
Additional Duties
- Performs other job-related duties as assigned.
Additional Job Description
Required Qualifications:
- This position requires either four years of directly related
full-time experience or, as an alternative, a Bachelor's degree
from an accredited institution in Computer Science or related
field.
- Performs other job-related duties as assigned.
- Any appropriate combination of relevant education, experience,
and/or certifications may be considered.
Preferred Qualifications:
- Experience using enterprise endpoint management systems such as
Intune, SCCM, Jamf, or similar MDM/UEM tools to deploy software,
apply configuration and security policies, manage updates, and
maintain device compliance.
- Experience with PowerShell or similar scripting tools to assist
with automation, troubleshooting, and configuration management
- Experience with server system products involving a variety of
software and hardware implementations.
Knowledge, Skills & Abilities:
- Proven ability to think strategically and approach challenges
with creativity
- Demonstrated track record of reliability, meeting goals, and
holding oneself accountable
- Strong interpersonal skills and experience working effectively
across teams
- Knowledge of basic networking concepts (e.g. Systems,
Protocols, Directory Services).
- Knowledge and proficiency with relevant business systems,
operating systems, and servers.
- Knowledge of and ability to administer cloud based applications
(Saas).
- Skill in light programming, project management of small
initiatives, and troubleshooting.
- Skill in managing servers and storage hardware.
- Skill in using logic and reasoning to identify the strengths
and weaknesses of alternative solutions, conclusions, or approaches
to problems.
- Advanced verbal and written communication skills and the
ability to present effectively to small and large groups.
- Ability to collaborate and work effectively within the
community and willing to contribute to a team effort.
- Ability to work independently and follow through on
assignments.
- Ability to provide professional customer service.
Institutional Values & Behavioral Expectation
In this role, the successful candidate will be expected to:
- Seek out new approaches to improve outcomes; remain open for
feedback and new ideas.
- Lead with integrity; consistently produce high-quality work;
persevere to overcome obstacles to meet deadlines and achieve
deliverables.
- Share information and insights thoughtfully; build partnerships
across departments; communicate respectfully; support colleagues to
achieve common goals.
Pay Grade 17
FGCU is a State University System of Florida member and an Equal
Opportunity and Equal Access employer. All qualified applicants
will receive consideration for employment without regard to race,
color, religion, sex, age, national origin, disability, or
protected veteran status.
To apply, please visit: https://jobs.fgcu.edu/jobs/endpoint-services-analyst-i-fort-myers-florida-united-states
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