The Endpoint Support Specialist will be responsible for technical support for MacOS end-user devices and a Linux-based (Ubuntu) desktop computer lab at the College. Apple devices include laptops, desktops, and tablets. The Endpoint Support Specialist will work closely with other IT teams to ensure that end-user devices are properly maintained, configured, and secure. The ideal candidate will have experience in supporting endpoints with MacOS, Linux, and possess strong technical and customer service skills.

Responsibilities

• Maintain and provide tier 2 technical support for all Apple devices including laptops, desktops, and tablets.
• Deploy new and existing Apple devices to end-users, ensuring that all are properly configured.
• Assist with software deployment, system updates, security patches, and OS upgrades.
• Responding to support tickets and requests by providing on-site or remote support.
• Monitor and report on endpoint performance and usage, identifying trends and areas for improvement.
• Collaborate with all IT teams to ensure endpoints are properly integrated with other IT systems & services.
• Patiently assist end-users through simple and complex issues.
• Assist in maintaining asset tracking and inventorying physical equipment.
• Provide Tier 1 support for the Linux-based computer lab environment including OS and software installation, updates, and other basic lab maintenance.
• Assist with Linux system administrative tasks including user access and permissions.
• Escalate infrastructure-related and other complex issues to system administrators.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, related field or equivalent work experience
• Minimum of 3 years of experience in IT operations while supporting many Apple devices.
• Strong technical skills in supporting and troubleshooting complex issues across a range of Apple devices.
• Strong technical knowledge of macOS, iPadOS, and native applications and features.
• Experience with endpoint security best practices, including encryption, antivirus and firewalls.
• Good understanding and technical experience with Linux-based operating systems.
• Excellent interpersonal, communication, and a customer service orientated approach to support.
• Ability to work effectively with a diverse group of stakeholders and team members.
• Strong analytical and problem-solving skills.
• Basic Windows technical knowledge.

Desired Qualifications

• Industry certifications (e.g., Apple, Linux, CompTIA.)
• Higher Education IT experience and similar preferred.
• Basic familiarity automation and configuration tools such as Jamf Pro or Ansible.

To Apply: https://jobs.oberlin.edu/postings/17589