Endpoint Support Specialist (Mac & Linux)
Job Details
The Center for Information Technology at Oberlin College invites applications for the position of Endpoint Support Specialist (Mac & Linux). This is a full-time, 12-month recurring Administrative and Professional (A&PS) staff position, reporting to the Director of IT Support.
The Endpoint Support Specialist will be responsible for technical support for MacOS end-user devices and a Linux-based (Ubuntu) desktop computer lab at the College. Apple devices include laptops, desktops, and tablets. The Endpoint Support Specialist will work closely with other IT teams to ensure that end-user devices are properly maintained, configured, and secure. The ideal candidate will have experience in supporting endpoints with MacOS, Linux, and possess strong technical and customer service skills.
Responsibilities
- Maintain and provide tier 2 technical support for all Apple devices including laptops, desktops, and tablets.
- Deploy new and existing Apple devices to end-users, ensuring that all are properly configured.
- Assist with software deployment, system updates, security patches, and OS upgrades.
- Responding to support tickets and requests by providing on-site or remote support.
- Monitor and report on endpoint performance and usage, identifying trends and areas for improvement.
- Collaborate with all IT teams to ensure endpoints are properly integrated with other IT systems & services.
- Patiently assist end-users through simple and complex issues.
- Assist in maintaining asset tracking and inventorying physical equipment.
- Provide Tier 1 support for the Linux-based computer lab environment including OS and software installation, updates, and other basic lab maintenance.
- Assist with Linux system administrative tasks including user access and permissions.
- Escalate infrastructure-related and other complex issues to system administrators.
Qualifications
- Bachelor’s degree in Computer Science, Information Technology, related field or equivalent work experience
- Minimum of 3 years of experience in IT operations while supporting many Apple devices.
- Strong technical skills in supporting and troubleshooting complex issues across a range of Apple devices.
- Strong technical knowledge of macOS, iPadOS, and native applications and features.
- Experience with endpoint security best practices, including encryption, antivirus and firewalls.
- Good understanding and technical experience with Linux-based operating systems.
- Excellent interpersonal, communication, and a customer service orientated approach to support.
- Ability to work effectively with a diverse group of stakeholders and team members.
- Strong analytical and problem-solving skills.
- Basic Windows technical knowledge.
Desired Qualifications
- Industry certifications (e.g., Apple, Linux, CompTIA.)
- Higher Education IT experience and similar preferred.
- Basic familiarity automation and configuration tools such as Jamf Pro or Ansible.
To Apply: https://jobs.oberlin.edu/postings/17589
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