Posting Context Statement

The Endpoint & Technology Support Manager supports the University of Idaho Foundation’s technology ecosystem, with a primary focus on end-user experience and endpoint services. The role is housed within Foundation Information Technology and serves as the front-line technology partner for Foundation staff, ensuring reliable, secure, and well-managed devices and workplace tools.

The position works closely with Foundation teams, service providers, and university partners to deliver, support, and continuously improve technology services across the Foundation.

Position Overview

The Endpoint & Technology Support Manager is responsible for delivering high-quality end-user support while managing endpoint platforms and device services across the Foundation.

This role serves as the primary point of contact for user-facing technology needs, resolving incidents and service requests while maintaining ownership of endpoint management platforms such as Intune and related device configuration, compliance, and patching systems.

The position applies strong technical and customer service skills to troubleshoot issues, support users, and ensure devices are secure, standardized, and operating effectively. In addition to day-to-day support, the role identifies recurring issues and operational inefficiencies, partnering with the Foundation Services teams to inform continuous service improvements.

The Endpoint & Technology Support Manager operates with a high degree of independence, balancing immediate support needs with longer-term improvements to device management, support and operational processes, and overall user experience.

Duties may include:

• Serve as the primary point of contact for end-user technology support, resolving incidents and fulfilling service requests
• Manage and maintain endpoint platforms (e.g., Intune, device configuration, patching, compliance policies)
• Provision, configure, and support user devices across their lifecycle (onboarding through retirement)
• Troubleshoot hardware, software, access, and connectivity issues across a range of systems
• Troubleshoot and support a range of endpoint technologies, including user devices, conferencing systems, printing services, and related peripherals
• Maintain clear communication with users on request status and resolution
• Identify recurring issues and partner with product teams to improve services and workflows
• Develop and maintain internal documentation and user-facing knowledge resources
• Coordinate with internal IT roles and external vendors as needed to resolve issues
• Other duties as assigned