"Enforcement & Customer Services Officer"

Job Details

Working Title

Enforcement & Customer Services Officer

Position Number

HR4191

Department

PARKING FACILITIES

Location

Norfolk, VA

Type of Position

Hourly

Type of Job

Hourly/Wage

EEO Category

D Protective Service Workers

Job Description

The individual in this position is expected to perform duties within the Transportation and Parking Services Department with the primary responsibility being to write citations on vehicles found in violation of University Transportation and Parking Services regulations. The individual will disseminate parking and other directory information while in the field and occasionally working special events.

Knowledge, skills and abilities

Working knowledge of mobile devices (e.g. iPads) and associated software. Excellent verbal and written communication skills. Some experience in a customer relations type position. Demonstrated ability to interpret parking regulations. Demonstrated ability to work outside during inclement weather conditions. Demonstrated ability to lift 20 pounds. Demonstrated ability to read and write the English language.

Special licenses, registration or certification

Valid driver’s license and insurable driving record.

Education or training

None

Level and type of experience

Some experience in a customer relations type position.

Additional Considerations (supplemental knowledge, skills, abilities, education, experience, licensure, certification)

(Not specified in detail)

Conditions of Employment

Must have valid driver’s license.

Annual Salary/Hourly Rate

Salary is commensurate with education and experience and begins at $14.62 (hourly)

Posting Detail Information

Job Requisition Number

S03058

Job Open To

General Public

Open Date

09/22/2025

Close Date

12/31/2025

Open Until Filled

No

Special Instructions Summary

Application must be complete

Criminal Background Check

The final candidate is required to complete a criminal history check.