"Enrollment and Student Access Specialist"

Job Description

Montgomery College, Rockville Campus, has an immediate need for a Full-time Enrollment and Student Access Specialist in the Raptor Central Call Center. The work schedule is Monday- Friday from 8:30 a.m-5:00 p.m. with evening and weekend hours, depending on the needs of the unit. This is a Bargaining, non-exempt, grade 23. Non-exempt positions are not eligible to work a secondary job at Montgomery College.

This position is currently eligible for telework 1 day a week. This eligibility is subject to change based on the needs of the unit.

Montgomery College promotes and creates a working and learning environment rooted in the basic tenets of fairness, belonging, and inclusiveness.

Duties include but are not limited to:

• As a frontline contact, publicly represent Montgomery College by creating and maintaining a favorable image and serving as a reference source for the College-wide information. Expand public awareness of Montgomery College's programs and services and provide accurate information.
• Evaluate and respond to email and telephone College-wide information inquiries from current students, prospective students, staff, faculty, and the general public regarding college-wide programs and services.
• Educate and assist with onboarding and enrollment (admissions, assessment/placement requirements, advising, enrollment, records and registration) processes and procedures.
• Educate and assist students with navigating the College website and all aspects of the student portal.
• Analyze student inquiries and advocate for their resolution. Anticipate and define student problems, troubleshoot issues and recommend procedures to improve organizational performance.
• Analyze College-wide communications both internal and external and confer with departments to refine content and information delivery.

Required Qualifications:

• Associate degree, or combination of education, training and experience providing understanding of the field.
• Two years of experience working admissions, enrollment services, assessments, records and registration, or other enrollment related office.
• Demonstrated knowledge of student services areas, with emphasis on the enrollment and records and registration, student confidentiality, the Family Educational Rights and Privacy Act (FERPA), College policies, procedures, programs, and services.
• Comprehensive customer service skills and familiarity with conflict management techniques.
• Experience communicating policies and procedures to diverse audiences in a call center or student services environment.
• Experience drafting or reviewing written communications for accuracy and clarity (e.g., email/chat responses and/or website content).
• Demonstrated proficiency in using a personal computer, integrated software systems, and office applications used at the College (MS Outlook, MS Word, MS Excel and MS PowerPoint, the Internet, or other packages, as required by the supervisor). Proficient in the use of Banner or other student information system.

Preferred Qualifications:

• Bachelors degree or higher
• Two or more years of customer service experience
• Experience working with the public in a busy inbound and outreach call environment.
• Experience working in a diverse, multicultural environment.
• Cover letter included with resume
• Strongly preferred: bilingual in one of the most common second languages spoken in the county (Spanish, Chinese, Vietnamese, French, Amharic)

Hiring Range $26.19 to $34.04 per hour. Initial salary placement for new hires falls between the minimum and midpoint of the range and is based on relevant candidate experience and internal equity. The maximum salary for this position is $41.89.

Application Process:

• Click Here to apply online
• Submit a complete resume including all relevant and related work experience with dates of employment

For degrees earned outside of the U.S., a copy of your education equivalency, conducted by a nationally recognized evaluation service, must be included in your application.

As a condition of employment, the following are required at the time of hire:

• Successful completion of a background check and degree verification (if applicable).
• Participation in a Maryland State Retirement System plan (Pension or Optional Retirement Plan, depending on the position). If you are already retired from the Maryland State Retirement System, you may not enroll in a Maryland State Retirement System plan at Montgomery College and may have earn​ings restrictions, per state law.

Our benefits package includes: generous paid vacation, sick, paid holidays, medical, dental, vision, group legal benefits, professional development, retirement plan, educational assistance, tuition waiver for employee and dependents, wellness programming including onsite gyms, pools and classes.

If a reasonable accommodation is needed to participate in the job application or interview process, please contact Human Resources and Strategic Talent Management at 240-567-5353 or HRSTM@montgomerycollege.edu. We require at least two weeks advance notice to enable us to provide the requested accommodation.

Montgomery College is an equal opportunity employer committed to promoting and fostering diversity among its student body, faculty, and staff.

Montgomery College is a tobacco-free and smoke-free workplace.

Closing Date

Open Until Filled