Enrollment Operations Assistant

About Utica University:

Located in the heart of Central New York, Utica University is a comprehensive, independent, private institution founded in 1946 as Utica College. We offer many of the advantages of a large university, such as undergraduate and graduate degree options, excellent academic programs, and outstanding faculty, but with an intimacy and a high degree of personal attention more closely associated with smaller private institutions.

We empower learners to achieve their career and life goals through personally enriching experiences and outstanding educational pathways.

At Utica University, we are committed to creating a working and learning environment where all people feel supported.

Following our institutional values, we work to support diverse perspectives, backgrounds, and experiences in an equitable, respectful, and inclusive environment, while promoting freedom of expression and encouraging civil discourse.

Job Description:

Position Summary:

The Enrollment Operations Assistant provides support for the enrollment of on-line undergraduate, on-line graduate, ground undergraduate, ground graduate and international students to the University. This involves daily data hygiene processes to ensure the accuracy and integrity of all ground and on-line undergraduate, graduate and international application records. The incumbent will assist with the management of on-line and ground undergraduate, graduate and international prospects, recruits and applicants through the enrollment funnel using Banner and CRM.

Responsibilities:

• Process and input into Banner and/or the CRM on-line and ground undergraduate and graduate and international applications, files, and letters.
• Prepares on-line and ground undergraduate, graduate and international files for review.
• Reviews on-line and ground undergraduate, graduate and international applicant files for completeness and accuracy. Assist with Foreign Language and English placement review for all undergraduate ground students.
• Communicates with incomplete undergraduate ground applicants to encourage submission of documents. Assists with the review and mailing of undergraduate ground admissions letters.
• Safeguards the confidentiality of departmental or office administration by exercising discretion in communicating information to faculty, students and staff when handling departmental records, files, and similar confidential items.
• Prepares and/or completes on-line and ground undergraduate, graduate and international admissions folders for review by performing keyboarding which requires accuracy, reviewing the completed documents for completeness and accuracy, and submitting the documents for approval or processing the documents according to established procedures.
• Provides required or requested information and/or data for on-line and ground undergraduate, graduate and international applications, internal or external reports and records, retrieving data stored on word processing discs or computer databases, organizing and presenting the information in a usable and understandable format.
• Inputs, revises, stores and retrieves on-line and ground undergraduate, graduate and international applicant data, correspondence, tables and similar documents on personal computer equipment.
• Provides required or requested documents by operating (or directing/requesting others to provide such documents) photocopier equipment and standard office machines, collating and assembling printed or copied materials such as reports, bulletins, articles, and delivering finished materials as directed.
• Assists in effective training on departmental procedures and policies, making appropriate work assignments.
• Assists with special projects as necessary.
• Contributes to the overall success of the department by performing other essential duties and responsibilities as assigned by the immediate supervisor.

Requirements:

Education and Experience:

• Associate degree required. Bachelor's degree preferred
• Experience working in a fast paced office setting
• Working knowledge of Microsoft products such as Word, Excel, and Access required

Skills/Abilities:

• Effective oral, written, and editing skills are required
• Must have the ability to maintain confidentiality
• Must have a working knowledge of policies and procedures
• Requires independent judgment in carrying out responsibilities
• Must be able to perform multitasking functions
• Must be able to operate a multi-line telephone system, photocopier and other standard office machines