Supervises Enrollment Services Assistant staff and provides for
their training and cross-training, in coordination with
Departmental Administrators and/or Director.
Participates in College-wide committees and initiatives.
Maintains the integrity of the College’s student information
database.
Troubleshoots issues and provides avenues for resolution.
Monitors departmental processes and makes recommendations for
improvement to best practices, customer service, policies, and
procedures.
Processes student immunization record updates to allow for
enrollment at the College, and provides communication to individual
students on the status of their immunization record in the
enrollment process.
Resolves duplicate person records in coordination with the
appropriate offices at the College.
Reviews and resolves complex questions regarding student
residency and billing rates with appropriate offices at the College
as needed.
Analyzes student records identified for suspicious activity
and/or potential fraudulent student data, notates the student
record accordingly and provides updates to appropriate College
offices.
Participates in system testing and maintains SOP documentation
for imaging system and integration software that impact the
enrollment processes.
Is cross-trained in all key enrollment services areas.
Performs other duties as assigned.
MINIMUM QUALIFICATIONS
- Bachelor’s degree
- Three (3) years of experience in an educational environment,
social service agency, or in the private business sector
- Experience in one area of student services, such as admissions,
registration, student records, financial aid, academic advising, or
testing
- Strong computer skills with knowledge of Microsoft Office and
Enterprise Resource Planning tools
PREFERRED QUALIFICATIONS
- Knowledge of Ellucian Colleague; and document imaging
system
- Ability to work efficiently in a fast-paced work environment,
with demonstrated multitasking and problem-solving skills
- Excellent interpersonal, written, and verbal communication
skills
- Ability to work independently and within a team-oriented
setting
- Ability to use discretion and judgment
SUPPLEMENTAL INFORMATION
SCHEDULE: 35 Hours Per Week
Monday – Friday, 9:00 a.m. to 5:00 p.m., with
Tuesdays rotating between these hours and 11:00 a.m. to 7:00
p.m.
Occasional Weekend hours, 8:00 a.m. to 1:00 p.m.
RETIREMENT: Pension Eligible
NJ First Act
Any Middlesex College employee hired after September 1, 2011 will
have to meet the New Jersey residency law requirement.
Equal Opportunity Employer
Middlesex College is an equal opportunity employer and prohibits
discrimination on the basis of race, creed, color, national origin,
ancestry, age, gender, marital status, familial status, religion,
affectional or sexual orientation, atypical hereditary cellular or
blood trait, genetic information, liability for service in the
armed forces of the United States, or disability.
Affirmative Action and Compliance Statement
Middlesex College is firmly committed to a policy of Equal
Opportunity and Affirmative Action. The College will implement this
policy to assure that the educational programs, activities,
services, benefits and employment opportunities offered by the
College are available to all persons regardless of sex, race,
creed, national origin, ancestry, nationality, color, marital
status, civil union or domestic partnership status, affectional or
sexual orientation, gender identity, age, handicap (and/or
disability), service in the armed forces, atypical hereditary
cellular or blood trait, genetic information, refusal to submit to
genetic tests, or refusal to make available results of genetic
tests, in accordance with State and Federal laws. All employees and
students are expected to accept these principles and to reflect
their spirit in everyday relationships with fellow employees and
students. Inquiries regarding compliance may be directed to the
Affirmative Action Officer, Middlesex College, Chambers Hall, 2600
Woodbridge Avenue, Edison, New Jersey 08818-3050.
