Enrollment Services Assistant

TO: Director of Enrollment Services PRINCIPAL RESPONSIBILITIES: Provides exemplary frontline customer service while assisting students with enrollment services in multiple functional areas. Enters, verifies, and researches student records information in a timely manner utilizing the College's Enterprise Resource Planning system. Performs cashiering functions required in the Enrollment Services department. Utilizes the College's document imaging system for electronic records management and retrieval; completes related scanning and linking tasks as needed. Addresses student inquiries in person, by phone, or via e-mail. Aids other frontline enrollment services personnel as needed. Attends divisional/department and other meetings as directed. Performs other duties as assigned that are appropriate to the position. MINIMUM QUALIFICATIONS: High school diploma or equivalent Three (3) years of customer service experience in an educational environment, social service agency, or in the private business sector PREFERRED QUALIFICATIONS: Associate Degree Experience in one area of student services, such as admissions, registration, student records, financial aid or student financial services Ability to work efficiently in a fast-paced work environment, with demonstrated multitasking and problem-solving skills Excellent interpersonal, verbal, written communication skills Ability to work independently and within a team-oriented setting Ability to use discretion and judgment Bilingual SUPPLEMENTAL INFORMATION: SCHEDULE: 35 Hours Per Week Monday - Friday, 9:00 a.m. to 5:00 p.m., with rotating evening hours from 11:00 a.m. to 7:00 p.m. and occasional Saturdays from 8:00 a.m. to 1:00 p.m. RETIREMENT: Pension Eligible Any Middlesex College employee hired after September 1, 2011 will have to meet the New Jersey residency law requirement.