Enrollment Services Associate
JOB SUMMARY
The Enrollment Services Associate is responsible for working closely with College Officials in coordinating and managing college enrollment services at multi-college sites to include registration, admissions, student records, testing referrals and compliance of state reporting.
ESSENTIAL FUNCTIONS
- Advise and assist students of the enrollment process (admissions, assessment, financial aid, advisement registration, orientation etc.).
- Represent the College at community recruitment and retention events.
- Coordinate with the district and various entities in the reconciliation of data for state and federal reporting to ensure compliance and meet accountability requirements.
- Implement departmental goals based on the College Strategic Plan.
- Develop and implement effective and efficient internal controls in Enrollment Services.
- Provide admissions testing referrals for pre- and post-test assessments (i.e., standardized test(s) approved by the Coordinating Board).
- Establish, implement and monitor security procedures for securing transcript materials, validate and issue official college transcripts and verifications.
- Monitor and process the Never Attended report according to District guidelines for accurate Federal Financial Aid reporting.
- Research, recommend and process approval or denial of refund petitions.
- Coordinate and college/department trainings regarding enrollment services.
- Assist with interviewing, hiring, and training.
- If applicable, schedule, supervise and evaluate staff.
- Monitors staff functions.
- If applicable, input and approve time and labor data for staff.
- Promote college retention by properly screening and providing information to advise students regarding the withdrawal process, Texas Success Initiative (TSI) requirements, standardized test reinstatement, and TSI regulatory compliance.
- Coordinate efforts in maintaining regulatory compliance of TSI.
- Implement departmental goals based on the Colleges Strategic plan.
- Disseminate information on college policies and procedures related to student enrollment.
- Maintain confidentiality of information in business processes related to students, faculty and staff (i.e. Family Educational Rights and Privacy Act (FERPA), employee records, etc.).
- Represent the College in various District, College, State and National organizations in matters relating to enrollment management.
- Perform other duties, tasks and assignments as required.
QUALIFICATIONS
Education & Experience
- Bachelors degree required
- 2 years work experience in Enrollment Services or Student Services in a college setting preferred
Licensing & Certification
- Valid Texas Driver License
Special Skills
- MS Office Programs
- Information Management Systems
- Budget Management
- Advanced proficiency in the use of personal computers, data entry, training, troubleshooting, and query information
Competencies
- Delivering High Quality Work
- Accepting Responsibility
- Serving Customers
- Supporting Organizational Goals
- Driving Continuous Improvement
- Acting with Integrity
- Thinking Critically
- Managing Change
- Communicating Effectively
Working Conditions
General Office. Must be able to perform all job requirements with or without reasonable accommodations; remain in a stationary position during shift; move items weighing up to 25 pounds; position self to operate job equipment; apply established protocols in a timely manner. Must access, input and retrieve information from technology devices; communicate with others to accomplish job requirements. May be required to work after hours to include weekends and holidays.
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