"Enrollment Services Associate I or II - Office of the Registrar"

Job Summary

The Enrollment Services Associate I and II provides intermediate skills and knowledge for various administrative, technical and/or processing duties or specialized activities for various enrollment services units. Responsible for processing various documents and/or processes and interpreting the rules and needs of students for various enrollment services units.

Core Responsibilities

Enrollment Services Associate I

• Assists with processing paperwork for various enrollment units, including admissions applications, transcript processing, financial aid document/paperwork, registration, residency status, NCAA eligibility documentation, enrollment, graduation, or other enrollment eligibility and/or needs.
• Assists with counseling students on various enrollment issues, including admissions eligibility, NCAA eligibility, residency status, veteran's certification, enrollment and/or registration, financial aid eligibility, or other related enrollment eligibility and/or needs.
• Maintains records as needed for all enrollment services units.
• Assists with evaluations to reach a determination and answers inquiries from other areas on campus as needed for all enrollment services units.
• Assists with document intake, imaging, and indexing for all enrollment services units.
• Participates in committees and/or conferences and meetings.
• Performs other duties as assigned for enrollment services units.

Enrollment Services Associate II

• Processes paperwork for various enrollment units that may include admissions applications, transcript processing, financial aid document/paperwork, registration, residency status, NCAA eligibility documentation, enrollment, graduation, or other enrollment eligibility and/or needs.
• Counsels and communicates with students on various enrollment issues that may include admissions eligibility, NCAA eligibility, residency status, veteran's certification, enrollment and/or registration, or financial aid eligibility, or other related enrollment eligibility and/or needs.
• Maintains records, gathers data, and prepares reports as needed for all enrollment services units.
• Performs complex evaluations and consults with individuals involved in reaching a determination and answers inquiries from other areas on campus as needed for all enrollment services units.
• Assists with document intake, imaging, and indexing for all enrollment services units.
• Participates in committees and/or conferences/meetings.
• Performs other duties as assigned for enrollment services units.

Required Qualifications

Both levels

• High school or equivalent.
• This position requires the ability to maintain the security and integrity of UTSA and its infrastructure.

Enrollment Services Associate I

• One (1) year of full-time equivalent experience in enrollment management/services, data entry, customer service, student service, and paperwork processing. A Bachelor's degree may substitute for the experience.

Enrollment Services Associate II

• Two (2) years of full-time equivalent experience in enrollment management/services, data entry, customer service, student service, and paperwork processing. A Bachelor's degree with one (1) year of the above experience may substitute.

Preferred Qualifications

• Bachelor's degree from an accredited institution.
• One (1) year of higher education experience in processing and/or customer service.

Knowledge Skills & Abilities

• Demonstrated organizational, written, and verbal communication skills; interpersonal skills.
• Ability to multi-task and work cooperatively with others.
• Standard office equipment; Microsoft Office.

Additional Information

• UTSA is a tobacco free campus.
• This is a security sensitive position. Employment is contingent upon a successful background check.
• Applicants selected must be able to show proof of eligibility to work in the United States by time of hire.
• Valid driver's license and Motor Vehicle Record (MVR) as applicable.

Working Conditions

• Office environment.
• Ability to travel to and from meetings, training sessions, or other business-related events.
• Occasional after-hours and weekend work or overtime may be required.

Physical Demands

• Sedentary work; sitting most of the time. Jobs are sedentary if walking and standing are required, only occasionally.
• Exerts up to 10 lbs. of force occasionally.

This position will be primarily located on campus. Travel and parking expenses are the employee's responsibility.

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