Academic ConnectThe Enrollment Services Coordinator supports the Sr. Associate Registrar in managing registration processes, student records, and communication strategies. As the main customer service staff, this position is responsible for managing the front desk and providing in-person support to students, faculty, and staff. The Enrollment Services Coordinator ensures a high standard of service delivery and compliance with academic policies, while playing a crucial role in supporting the efficient operation of the registrar's office. Additionally, this position collaborates with the Academic Planning Coordinator and cross-trains to provide mutual support during peak times. This role has an on-campus presence most days.
Key Responsibilities:
- Registration Management: Assist in the administration of efficient registration and course enrollment processes for all degree and non-degree programs. Support the integrity and maintenance of student records, cross-registration, and degree progress tracking.
- Student Records Administration: Facilitate the processing of official transcripts, enrollment verifications, and student record policy queries. Assist in training staff on the usage of the degree audit tool and related systems.
- Communication and Outreach: Engage in routine communication with internal and external stakeholders to support registrar functions.
- Customer Service and Front Desk Management: Serve as the main customer service representative, managing the front desk to provide in-person support to students, faculty, and staff. Address queries and provide assistance related to enrollment services and registrar operations. Supports and contributes to completing requests from the department ticketing system (Salesforce).
- Cross-Training: Cross-train with the Academic Planning Coordinator to support academic planning and scheduling functions during peak times.
- Other duties as assigned