Enrollment Services Representative
Job Details
Enrollment Services Representative
Job ID: 300114
Location: Columbus State University
Full/Part Time: Full Time
Regular/Temporary: Regular
About Us
Great universities inspire the very best in us. They nurture new ideas, fresh perspectives, and creative problem-solving. They challenge students to discover their passions - and to turn those passions into thriving careers that improve our world.
Columbus State University is exactly that kind of place. With exceptional facilities, ideal class sizes, and unique field experiences, our students have room to create. Here, every faculty and staff member is part of the educational process, actively mentoring students and championing each new step in their journey.
Located just 100 miles southwest of Atlanta, CSU is part of the University System of Georgia and offers a variety of benefits to full-time benefits-eligible employees and some of our half-time (or more) employees. Benefits that may be elected could include health insurance, dental insurance, life insurance, Teachers Retirement System (or Optional Retirement Plan), as well as earned vacation time, sick leave, and 13 paid holidays (if applicable). Also, our full-time employees who have been employed with us successfully for more than 6 months can be considered for the Tuition Assistance Program. Consider applying with us today!
Department Information
Office of Admissions
Job Summary
The Enrollment Service Representative within the Enrollment Services Center (ESC) plays a key role in providing exceptional service to prospective and current students, as well as their support units, by assisting with inquiries related to recruitment, admissions, student financial services, and registrar processes. This position serves as a central point of contact, ensuring that students' enrollment needs are met in a timely and efficient manner. The representative works closely with the campus community to facilitate seamless communication and problem-solving, ensuring a smooth and positive experience for students as they navigate their academic journey.
Responsibilities
- Service and Support - Assist prospective and current students, as well as their parents, by answering inquiries related to recruitment, financial aid, admissions, student accounts, and registrar processes. Provide clear, accurate, and timely information to ensure students and families have a positive experience throughout their enrollment journey.
- Collaboration with Enrollment Departments - Support the enrollment staff and collaborate with various departments within the Enrollment Management Division to address student needs efficiently and effectively.
- Customer Service and Communication - Manage incoming phone calls, providing exceptional customer service and guidance on enrollment processes and policies. Perform follow-up calls to students, logging call descriptions and solutions to ensure all issues are addressed promptly.
- Document Processing - Assist in processing enrollment documents, ensuring all records are accurate and up to date.
- Ongoing Knowledge and Compliance - Stay current on new program requirements, federal financial aid changes, and other relevant university policies to ensure the most accurate and up-to-date information is provided to students.
- Additional Duties - Perform other duties as assigned by management to support the overall operations of the Admissions Office.
Required Qualifications
Associate's or Bachelor's degree, with at least two years of experience in a customer service-driven field, or a combination of relevant education and experience. Proven experience in customer service and general office functions. Strong interpersonal, nonverbal, written, and oral communication skills. Ability to use critical thinking skills to effectively address and resolve inquiries. Ability to multitask, managing phone calls and computer functions simultaneously in a fast-paced environment.
Proposed Salary
The proposed annualized salary range for this position is $35,868 - 38,852 and includes full benefits.
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