Position Information
Position Information (Default Section)
Job Title
Enrollment Specialist - Enrollment Operations
Location
Main Campus - Dayton, OH
Job Number
05555
Department
Enrollment Services Department
Job Category
Professional
Job Type
Full-Time
Status
Regular
Job Open Date
09/03/2026
Resume Review Date
09/18/2026
Closing Date
09/17/2026
Open Until Filled
No
Position Summary
The Enrollment Specialist, reporting to the Assistant Director of
Enrollment Operations, is entrusted with delivering frontline
enrollment services to students at the
Welcome Center . This role emphasizes exceptional customer
service, comprehensive support, and a holistic approach to
problem-solving in key areas such as registration, financial aid,
placement assessments, and general student inquiries.
The Specialist provides guidance on institutional policies,
procedures, and processes to prospective and current students,
parents, and other stakeholders. Additionally, the Specialist will
collaborate with the Assistant Director on escalated issues as
necessary. This position requires the ability to troubleshoot and
address complex, multi-departmental challenges, ensuring that
student concerns are met with a proactive, comprehensive review of
records and circumstances, aiming to resolve or offer informed
guidance on multiple interrelated issues. Other duties may be
assigned as needed to support the Welcome Center’s mission.
The salary for this position begins at $50,695.00 and is
determined commensurate with education and experience.
Why you’ll love Sinclair:
The following are some of the benefits that professional staff with
Sinclair College receive:
- Tuition Waiver for You and Your Family: Employees and
eligible dependents can take advantage of tuition-free access to
Sinclair courses and programs.
Generous Retirement Benefits: Build your future through
participation in OPERS, including a 14% employer contribution.
Exceptional Time Off: Enjoy more than four weeks of
vacation and personal leave, more than three weeks of sick leave
annually, and 14 paid holidays each year.
Health Benefits That Work for You: Choose from
competitive medical, dental, and vision plans designed to support
you and your family’s health and well-being.
Peace of Mind for the Future: Full-time employees
receive employer-paid life insurance and long-term disability
coverage.
Professional Growth Opportunities: Continue your
education and career development with tuition reimbursement and
ongoing professional development support.
Work-Life Balance and Wellness: Access programs,
resources, and events that support your personal well-being and
professional success.
*SCC has the right to revise this position description at any
time. This position description does not represent in any way a
contract of employment.
Principal Accountabilities
- Deliver exceptional front-line customer service and support to
students across Enrollment Services functions, including
Registration and Student Records, Placement Testing, Financial Aid
and Scholarships, and the Bursar’s Office
- Serve as a primary point of contact for students by providing
accurate, timely, and comprehensive information regarding
enrollment processes, policies, procedures, and student account
inquiries
- Resolve complex student issues and transactions efficiently and
professionally, exercising sound judgment and making informed
decisions that support positive student enrollment outcomes
- Maintain accurate and detailed documentation of all student
interactions, inquiries, and resolutions within the college’s
student information system in accordance with institutional
standards and compliance requirements
- Provide student support through multiple service channels,
including in-person, phone, email, and digital communication
platforms, ensuring a consistent and high-quality service
experience
- Participate in ongoing training, professional development, and
process improvement initiatives to maintain current knowledge of
institutional policies, systems, and best practices
- Other duties as assigned
Requirements
- Minimum of an associate’s degree required; bachelor’s degree
preferred
- Minimum of one year of customer service experience required;
experience with student enrollment services preferred
- Strong oral, written, and presentation skills required
- Proficiency in data management and accurate data maintenance
within information systems (e.g. Colleague) or customer
relationship management software required
- Demonstrated effectiveness in collaborative, team-based
environments required
- Strong commitment to cultural sensitivity and proven ability to
communicate and engage effectively with a diverse student
population required
- Demonstrated skill in data analysis and interpretation within
information systems, along with the ability to make independent,
informed decisions required
- Accurate data entry within information systems preferred
- Ability to respond to guidance from leadership and meet
performance expectations in a fast-paced student service
environment required
- Flexibility to work evening and weekend shifts may be
necessary
Supplemental Questions
Required fields are indicated with an asterisk (*).
- * Do you have a minimum of an associate's degree in a related
field?
- * Do you have a minimum of one year of customer service work
experience?
Applicant Documents
Required Documents
- Resume
- Cover Letter
Optional Documents
