Enrollment Specialist

Central Virginia Community College is located in Lynchburg, Virginia, in view of the Blue Ridge Mountains. CVCC is a comprehensive two-year institution of higher education with an enrollment of approximately 5,000 students in occupational/technical programs and university-parallel/college transfer programs.

Provide customer service to walk-in students, faculty, staff, and administrative support for the Office of Admissions and Records. Manage main phone line assisting with admission/enrollment questions and directing other calls to appropriate personnel.

Primary Duties:

• Working hours: Available between 8 AM-5 PM Monday-Friday; occasional evenings until 7 PM during the start of the semester and during graduation; occasional Saturdays 1-2 times a semester.
• Provide front counter customer service in-person, via email, and telephone. Serve as the primary point of contact for the main telephone line assisting students with questions regarding admission, enrollment, graduation, transcript requests, etc. Return voicemails and emails within 24 hours.
• Assist with graduation application processing and ceremony preparations.
• Work with various departments assisting staff with enrollment services, roster questions, and general information. Update Attendance Procedures and Syllabus Attachment documents each semester and serve as the point of contact for faculty questions regarding rosters and student attendance.
• Run queries using PeopleSoft, complete mail and email merges, and process letters using Microsoft Word.
• Process all class rosters submitted by each division electronically, performing drops and/or withdrawals as indicated; keep email communications or paper rosters alphabetized and well organized by class section, and ensure student records are accurate.
• Assist students with: enrolling and dropping courses, printing class schedules, explaining admission requirements, general questions about transcript requests, FERPA, etc., directing students to the appropriate person and/or department, and various processes available using their “My CVCC” account.
• Responsible for scanning/linking incoming forms and processed paperwork to keep student files up-to-date and complete.

Secondary/Shared Duties:

• Scan, link, shred, and perform file maintenance.
• Assist with duties as assigned by Coordinator of Admissions and Records.
• Assist Admissions and Records staff with purging files yearly.
• Processing applications, transcript requests, curriculum placements, grade changes, name and address changes, FERPA requests, etc., as necessary.

Special Assignments:

May be required to perform other duties as assigned or assist in emergencies as declared by the Governor.

KSA's/Required Qualifications:

• Prompt, courteous, and professional customer service to students and staff.
• Strong computer skills including typing at least 45 wpm with 95% accuracy.
• Ability to work with minimum supervision in a busy office.
• Proficient with MS Word, Excel, and Outlook.
• Ability to multi-task and maintain accurate records.
• Strong organizational abilities including file maintenance.
• Excellent written and oral communication skills.
• Team oriented; ability to work well with others to accomplish common goals.

Additional Considerations:

Experience with PeopleSoft.