Enterprise Audio Visual Engineer

Job Summary

Provides engineering support for the design, installation, configuration, programing, testing, maintenance, and upgrade of complex AV systems in a variety of environments including, classrooms, conference rooms and/or event spaces across all KSU sites. Coordinates the work of contracted vendors following approved standard designs and collaborates with project managers and technical team members through all phases of the project. Provides training on new systems and top-tier AV support for existing systems.

Responsibilities

• Designs, loads programs, checks deployment, and enhances the Audio-Visual infrastructure for basic Audio-Visual implementations ensuring their quality, stability, recoverability, and security
• Utilizes departmental automation systems
• Develops and maintains documentation of systems, services, processes, and procedures
• Diagnoses and resolves problems
• Provides on call support responding to incidents to include nights and weekends
• Drives root cause analysis, debugging, support, and post-mortem analysis for incidents and service interruptions
• Trains and mentors AV support technicians, and other staff as needed
• Monitors labor and material expenses for new and active projects
• Inspects the quality of service provided by vendors and internal employees, and performs complete testing after the installation is complete
• Generates a work scope, materials list, vendor quotes and statements of work
• Establishes and manages a schedule of projects and provides reports on state, progress and completion dates
• Coordinates the tasks and flow of the project, including design, purchasing, installation, programing, testing, and communication with vendors and all involved parties

Required Qualifications

Educational Requirements
High school diploma or equivalent

Other Required Qualifications
Extron Control Professional certification within six (6) months of employment
Current, valid and unrestricted driver's license

Required Experience
Three (3) years of related IT experience demonstrating a progression of dealing with increasingly complex systems