Description
The Enterprise Platform Administrator is responsible for the support, optimization, and overseeing of business applications across the organization. This role is ideal for someone who is both technically strong and business-minded, with the ability to understand system functionality, support end users, improve processes, and serve as the subject matter expert for multiple platforms. In addition to traditional software administration responsibilities, this individual will act as both the technical SME and user SME for various applications, ensuring systems are effectively configured, adopted, documented, integrated, and aligned with business needs.
POSITION SPECIFIC RESPONSIBILITIES AND EXPECTATIONS
The Enterprise Platform Administrator is responsible for the support, optimization, and overseeing of business applications across the organization. This role is ideal for someone who is both technically strong and business-minded, with the ability to understand system functionality, support end users, improve processes, and serve as the subject matter expert for multiple platforms. In addition to traditional software administration responsibilities, this individual will act as both the technical SME and user SME for various applications, ensuring systems are effectively configured, adopted, documented, integrated, and aligned with business needs.
POSITION SPECIFIC RESPONSIBILITIES AND EXPECTATIONS
- Manage day-to-day administration of Salesforce, including user setup, profiles, roles, permission sets, security settings, page layouts, record types, flows, reports, dashboards, and data management.
- Technical SME Responsibilities
- Understand how supported systems interact with each other, including integrations, data flows, dependencies, and business processes.
- Troubleshoot technical issues across applications and coordinate with internal IT, vendors, or development teams as needed.
- Maintain system configuration documentation, integration notes, data dictionaries, and process maps.
- Identify risks, system gaps, and opportunities for optimization.
- Support testing efforts for system changes, enhancements, integrations, and upgrades.
- Help define application governance standards, change management processes, and best practices.
- User SME & Business Support
- Serve as a trusted resource for end users, providing guidance, training, and support across Salesforce and other applications.
- Understand user workflows and business processes to ensure applications support operational needs.
- Create and maintain training materials, knowledge base articles, FAQs, and user documentation.
- Lead user training sessions for new features, new applications, and process changes.
- Gather feedback from users and stakeholders to identify system improvements.
- Promote application adoption and ensure teams understand how to use tools effectively.
- Stay open to counterintuitive ideas and direct feedback. Unity employees are expected to think creatively and remain open to approaches that challenge initial instincts or traditional methods. Taking direction, seeking clarity, and executing with precision are critical to moving innovative work forward.
- Work confidently with AI, digital tools, and emerging systems. As a technology-enabled institution, Unity expects all employees to adopt a growth mindset around digital tools. This includes using AI systems to enhance productivity and decision-making, as well as learning new platforms and processes with curiosity and accountability.
- Deliver results in a fast-paced, evolving environment. Agility, resilience, and follow-through are essential. Employees must remain focused on outcomes even as priorities shift, iterating quickly and adjusting to change without losing momentum.
- Communicate with clarity and consistency. Strong written and verbal communication, including the ability and willingness to engage professionally by phone, video, and digital channels is essential. Employees must document decisions, convey key information clearly, and support alignment across teams.
- Model integrity and professionalism in all aspects of work. Every employee is responsible for upholding high ethical standards, demonstrating sound judgment, and maintaining an ownership mindset when it comes to their role and results.
- Own the accuracy of your work. While Unity equips employees with advanced systems and AI-enhanced tools, the responsibility for quality, precision, and correctness rests with the individual. Attention to detail and proactive error-checking are non-negotiable.
- Demonstrate a commitment to sustainability in all aspects of work. This includes responsible stewardship of resources, strategic decision-making, and ensuring long-term institutional impact.
- At Unity, we encourage input, feedback, and collaboration from all employees, your perspective matters. However, once a decision has been made, employees are expected to act as an extension of their supervisor’s bandwidth, carrying out directives with clarity, consistency, and precision. We do not operate in independent silos; instead, we emphasize cross-functional collaboration and shared accountability.
- Perform other duties as assigned.
To be successful in this position you must be able to execute each of the position specific responsibilities while meeting the position expectations.
Additionally, the position specific education, skills and competencies listed below are representative of the knowledge, skill, and/or ability needed. Reasonable accommodations may be made upon approval by the supervisor and Human Resources, to enable individuals with disabilities to perform the essential functions.
POSITION SPECIFIC EDUCATION, SKILLS AND COMPENTCIES:
Required:
- Bachelor’s degree in Computer Science, Information Systems, related field or equivalent combination of education and experience.
- Experience as a Salesforce Administrator or in a similar CRM/application administration role.
- Hands-on experience configuring variety of software applications, including users, permissions, objects, fields, flows, reports, dashboards, and automation.
- Experience supporting multiple business applications or SaaS platforms.
- Strong understanding of business processes and the ability to translate requirements into system solutions.
- Ability to serve as both a technical resource and a functional subject matter expert.
- Strong troubleshooting, analytical, and problem-solving skills.
- Excellent communication skills with the ability to work with technical and non-technical users.
- Experience creating documentation, training materials, and process guides.
- Strong organizational skills and ability to manage multiple applications, priorities, and stakeholder requests.
Work hours are specific to the requirements of this position and can include days, evenings, and weekends as scheduled by their supervisor to best support students. Working extended hours required as needed. Must be flexible and cooperative in fulfilling responsibilities and meeting the Institution’s needs. Although Unity Environmental Unive rsity employees are generally scheduled to work at their specifically assigned locations, there are times when travel is necessary, and employees are required from time to time to attend events, meetings, or work temporary assignments at any Unity Environmental University location.
PHYSICAL DEMANDS
While performing the duties of this job, it is regularly required to sit and talk or hear. The employee is occasionally required to stand or walk. The employee must occasionally lift and/or move up to 40 lbs. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus. The use of either hand for repetitive movements such as grasping, grasping and turning, and fine manipulation is required as is the ability to use the telephone for internal and external communications.
ENVIRONMENTAL CONDITIONS
Work is performed mostly in an office setting. The noise level in the work environment is normally moderate. Exposure to changes of temperature or humidity 1-33% of the time.