Enterprise Service Management Administrator - Part Time
The purpose of this class is to provide administrative and technical support through the design, development, implementation and maintenance of Enterprise Service Management systems and processes college-wide.
Bachelor's degree in Information Technology, business administration, or a related field with 3 years of experience in IT Service Management, enterprise service management, or related role. Experience managing service management platforms, such as TeamDynamix or ServiceNow preferred. ITIL certification and/or Project management certifications preferred.
- Initiate, design, develop, and maintain Enterprise Service Management tool and processes.
- Facilitate collaboration between departments to ensure seamless integration and use of enterprise service management, promoting unified service management practices.
- Tailor service management tool to meet specific needs of various departments, ensuring optimal performance and efficiency.
- Continuously monitor the system to identify and resolve issues promptly, minimizing downtime and ensuring reliable service delivery.
- Provide on-going training and support to staff, ensuring all users are proficient and confident in the system.
- Analyze system data to generate reports and insights that can inform decision-making and improve service management processes.
- Establish and maintain policies and procedures related to the use of the system, ensuring compliance and best practices.
- Align system capabilities with long-term goals, driving innovation and supporting college initiatives.
- Liaison with vendors to manage updates, troubleshoot issues, and stay informed of new features and capabilities.
Find Your Best Opportunity
Tell them AcademicJobs.com sent you!
