ERA Training Manager

Company:

North Carolina State University

Job Location:

Raleigh, North Carolina

Category:

Instructional Technology and Design

Type:

Full-Time

Join the Pack! A community with nearly 8,000 faculty and staff, and 30,000 students. NC State is one of the largest employers in North Carolina, offering a large range of career opportunities. Visit us at https://jobs.hr.ncsu.edu/.

Location:

Raleigh, North Carolina

Essential Job Duties:

The ERA Training Manager provides institution-wide leadership for the development, implementation, and continuous improvement of educational programs supporting NC State's Enterprise Research Administration (ERA) System. The position operates with significant autonomy, coordinating across ORI, OPAFS, OIT, OFA, and campus research units to ensure training, communication, and learning strategies align with institutional and team goals, system functionality, and regulatory expectations.

Specific areas of direct responsibility include, but are not limited to:

ERA Training Program Leadership (35%)

• Develop, administer, and manage campus-wide ERA education programs and initiatives.
• Oversee the design and implementation of learning strategies that strengthen research administration expertise and support long-term workforce sustainability.
• Lead the creation of multi-modal training resources (videos, instructor-led sessions, webinars, eLearning, print materials, end-user guides).
• Conduct ongoing evaluation of training needs, resource effectiveness, and communication strategies to ensure alignment with ERA system updates and institutional priorities.

RED Project Team Engagement & System Integration (25%)

• Serve as the training and communications representative on RED Project Team working groups.
• Monitor RED Project testing activities and system updates to optimize training schedules and content accuracy.
• Coordinate with technical and functional business representatives to ensure post-testing changes are incorporated into all training materials.
• Maintain responsibility for ERA training across all technology platforms and collaborate with OIT and LMS development teams to implement updates.

Training Delivery, Coordination & Quality Assurance (20%)

• Coordinate, facilitate, and deliver training programs for campus audiences.
• Direct temporary employees and/or contractors supporting training delivery.
• Analyze and report training effectiveness using performance evaluations, course completions, grades, and other relevant metrics.
• Assess and implement training initiatives supporting long-term ERA and Research Education and Training Team strategic goals.
• Identify opportunities and make recommendations for improving processes.

Communications, Collaboration & Stakeholder Engagement (15%)

• Identify and implement best practices for communicating training information to varied campus audiences.
• Coordinate closely with the Research Education & Communications Team to ensure consistent messaging and aligned training strategies.
• Partner with Subject Matter Experts across central offices to identify emerging training needs and ensure content accuracy.
• Generate and implement strategies that strengthen collaboration between ORI, OIT, OFA, and the campus research community.

Other Work/Responsibilities:

Other Duties as Assigned (5%)

• Provide additional support for research administration training, communication, and system-related initiatives as needed.

Minimum Experience/Education:

• Require post-baccalaureate credentials or a bachelor's degree plus alternative or equivalent professional training and experience.

Required Qualifications:

• Expertise in instructional design and adult learning principles.
• Strong understanding of research administration processes and regulatory requirements.
• Ability to translate complex technical and functional information into accessible training materials.
• Excellent communication, facilitation, and stakeholder-engagement skills.
• Experience with Learning Management Systems and technology-enabled training tools.
• Ability to manage multiple projects and collaborate across varied units.

Preferred Qualifications:

• Master's degree in education, instructional design, research administration, or a related field.
• Experience with enterprise research administration systems (e.g., RED, Kuali, Cayuse, InfoEd).
• Demonstrated success leading cross-functional training initiatives.

Required License or Certification:

N/A

AA/EEO Statement:

NC State University is an equal opportunity employer. All qualified applicants will receive equal opportunities for employment without regard to age, color, disability, gender identity, genetic information, national origin, race, religion, sex (including pregnancy), sexual orientation, and veteran status. The University encourages all qualified applicants, including protected veterans and individuals with disabilities, to apply. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact 919-513-0574 to speak with a representative of the Office of Equal Opportunity.

If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or workatncstate@ncsu.edu.

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.

NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.

Apply Now