Job Description Summary / TWC Summary

JOB SUMMARY: The Business Analyst facilitates business process improvement via systematic investigation, analysis, review, and documentation of functional business specifications. Defines and documents internal and external user interfaces and supports system and data requirement clarification and definition. The ideal candidate will carry out multiple projects across the software life cycle from business needs assessment to user support. Tasks will include, but are not limited to, documenting requirements for business process changes or reports for a particular business process, training, and supporting end-users.

Essential Duties Summary

In addition, the job will entail working with internal applications and integrating them with the Ellucian Banner ERP platform. Specific duties include, but are not limited to, the following essential job functions:

Demonstrate a high level of subject matter expertise in functional area to bridge business requirements and IT solutions; provide technical direction and ensure compliance with best practice solutions.
Perform data analysis to support evaluation of system defects or to develop requirements for new functionality; triage and troubleshoot complex user-reported system defects; assist in various system trouble shooting and balancing and correction efforts including analysis, verification and validation of issues and fixes.
Assist in systems and business process support across multiple campuses, departments and engagements.
Provide analytical support for critical college-wide initiatives including business function support for system migrations and consolidations, significant business area process improvement projects and complex product installations.
Liaise with clients, technology, and support teams.
Participate in functional testing and support user acceptance testing.
Conduct user training in Banner and data reporting tools to include creation and maintenance of effective training materials.

Education

Bachelor’s degree (B.A. or B.S.) in Information Technology, Business or closely related discipline preferred.

Knowledge, Skills, and Abilities

Knowledge in:

SQL or other query languages.
Designing and delivering reporting capabilities to end-users.

Skilled in:

Excellent verbal and written communication skills.
Teamwork focused/collaborative work style.

Ability to:

Work under tight deadlines and handle multiple tasks simultaneously.
Work at the highest functional and technical level of most phases of systems analysis.

Work Experience

Five (5) to seven (7) years of hands-on experience in higher education using Ellucian Banner.
Experience working with Action Line to troubleshoot and resolve tickets and cases.
Experience in a business analytics role including process definition, management and monitoring, release management, web experience, database, Argos or other BI tools.
Experienced in creating Business Requirement Documents, User Requirement and Functional Requirement Specifications.
Experienced in creating Data Flow Diagrams, Use Cases, State Diagrams, Sequence Diagrams, Component Diagrams, Use Case Diagrams & Activity diagrams.
Experience with Data Governance, Data Standards, or other data management business processes.