"Evening Services and Equipment Coordinator"

Job Details

Working Title
Evening Services and Equipment Coordinator

Position Number
00035A

Department
LIBRARY PUBLIC SERVICES

Location
Norfolk, VA

Type of Position
Classified

Type of Job
Full Time

EEO Category
F Administrative Support (Clerical & Sales)

Job Description
The position coordinates evening patron services and equipment servicing, and provides financial and other operational support services. Provides high quality customer service at the help desk and assists users with research, circulation, library, student support services, and technical questions.

Knowledge, skills and abilities
Demonstrated knowledge of basic business and writing skills;
Demonstrated knowledge of basic mathematical skills to reconcile financial data and perform statistical data collection;
Demonstrated considerable knowledge of effective customer service and problem resolution techniques;
Demonstrated considerable knowledge of library research resources;
Effective time management and organizational skills to plan and prioritize work to meet deadlines;
Considerable interpersonal, oral, and written communication skills;
Demonstrated considerable skills in word processing and spreadsheet applications;
Demonstrated considerable problem solving and critical thinking skills;
Demonstrated ability to supervise, train and evaluate a diverse library staff and student assistants;
Demonstrated considerable ability to exercise independent judgment and decision making within general guidelines;
Considerable ability to work well in a diverse team environment, as well as independently;
Considerable ability to follow and interpret policies and procedures in performing detailed work;
Demonstrated considerable skill working with personal electronic devices such as laptops & tablets, digital cameras, camcorders, webcams.

Special licenses, registration or certification
None

Education or training
None

Level and type of experience
Considerable work experience in providing customer service in a busy public setting.

Additional Considerations (supplemental knowledge, skills, abilities, education, experience, licensure, certification)
Some knowledge of Library of Congress classification system;
Some knowledge of library systems, services, and organization;
Some experience working in a library;
Some experience with integrated library systems and knowledge of circulation functions;
Some experience working in higher education.

Conditions of Employment
Work schedule is Sunday-Thursday, 4pm-1am

Annual Salary/Hourly Rate
Salary is commensurate with education and experience and begins at $ - $33,828

Posting Detail Information
Job Requisition Number
S03040
Job Open To
General Public
Open Date
09/01/2025
Close Date
09/12/2025
Open Until Filled
No
Special Instructions Summary
Please include names and contact information for three professional references, preferably current and former supervisors
Criminal Background Check
The final candidate is required to complete a criminal history check.
Equity Statement
It is the policy of Old Dominion University to provide equal employment, educational and social opportunities for all persons, without regard to race (or traits historically associated with race including hair texture, hair type, and protective hairstyles such as braids, locks, and twists), color, religion, sex or gender (including pregnancy, childbirth, or related medical conditions), national origin, gender identity or expression, age, veteran status, disability, political affiliation, sexual orientation or genetic information. Individuals from minoritized communities, women, veterans and individuals with disabilities are encouraged to apply.
Reasonable Accommodation Request
If you are an individual with a disability and require reasonable accommodation, please contact the Division of Talent Management and Culture at (757)683-3141.
Alternative Hiring Process
In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth’s Alternative Hiring Process.
Pay Transparency Nondiscrimination Provision
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with contractor’s legal duty to furnish information.