"Exam Coordinator"

Job Description

JOB TITLE
Exam Coordinator

LOCATION
Worcester

DEPARTMENT NAME
Office of Accessibility Services

DIVISION NAME
Worcester Polytechnic Institute - WPI

JOB DESCRIPTION SUMMARY
The Exam Coordinator oversees the Exam Proctoring Center (EPC) within the Office of Accessibility Services (OAS). This role is responsible for arranging and managing exam schedules for students approved for testing accommodations. It also includes hiring and supervising student workers who assist with proctoring duties.

The position ensures testing accommodations are delivered accurately, securely, and in line with instructor guidance while maintaining academic integrity. The Exam Coordinator manages a high volume of exams each term and must be able to prioritize and adapt quickly in a fast-paced environment.

Success in this role depends on excellent customer service, meticulous attention to detail, and strong time management and organizational skills. This is an in-person, 10-month position (mid-August to mid-June), 40 hours per week, and will be compensated at $21.67 per hour.

JOB DESCRIPTION

Facilitate and coordinate exam accommodations by:

• Preparing exams in alignment with instructor guidance.
• Resolving student questions and concerns, and de-escalating stressful situations.
• Setting up assistive technology for test-taking.
• Scheduling exams for students who need alternative testing times due to conflicts.
• Collaborating with faculty to create class entries in the ClockWork scheduling software.
• Returning completed exams to faculty and staff.
• Maintaining a calm, professional testing environment.
• Upholding academic integrity and test security protocols.

Develop and grow a well-rounded Exam Proctoring staff by:

• Hiring, training, and supervising 8-10 student workers to assist with exam proctoring.
• Planning and managing student-worker schedules for exam coverage.
• Assigning and maintaining student-worker credentials in ClockWork.
• Developing standard operating procedures and promoting continuous process improvement.

Support administrative efforts by:

• Monitoring and responding to the Exam Proctoring Center email account.
• Maintaining case files and confidential student records.
• Managing seat availability in the ClockWork scheduling software.
• Monitoring assistive technology needs and staying current on emerging tools and practices to improve testing accommodations.
• Performing additional tasks as needed to support the overall mission of the Office of Accessibility Services.

Requirements:

• Associate or bachelor's degree with at least 3 years of professional experience demonstrating punctuality, accountability, and initiative.
• Strong organizational skills with the ability to manage complex scheduling, resolve problems, and prioritize in a fast-paced environment.
• Excellent communication skills and the ability to work both independently and collaboratively while handling sensitive information with discretion.
• Proficiency with technology and a willingness to learn new systems.
• Familiarity with ClockWork and Kurzweil is preferred but not required.

This is an in-person, 10-month position (mid-August to mid-June), 40 hours per week, and will be compensated at $21.67 per hour.

FLSA STATUS
United States of America (Non-Exempt)