Position Summary

Responsible for managing administrative staff in collaborative support teams, including schedule coordination, performance evaluation, and professional development plans, while also supporting assigned administrator(s). Position requires a highly self-motivated, professional individual capable of supervising staff and prioritizing workloads in a fast-paced work environment with a focus on continuous improvement and customer service.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

• Ability to apply significant administrative knowledge to supervise staff thoroughly in the scope and complexity of all program and organizational operations.
• Demonstrates significant knowledge of the strategic goals, priorities, practices, policies, laws, rules, and regulations that influence the mission of the organization.
• Must have strong organizational, project management and problem-solving skills with impeccable multi-tasking abilities.
• Must be flexible to meet changing priorities and deadlines.
• Must be ethical and use integrity in decision-making process when gathering and analyzing information to make recommendations or facilitate a course of action.
• Must be able to uphold a strict level of diplomacy and discretion/confidentiality when dealing with sensitive information and data.
• Must have strong interpersonal skills and the ability to build professional relationships with stakeholders and constituents, internal/external to the organization using high level of tact, discretion, and diplomacy.
• Must be able to maintain professionalism and a positive service attitude in all situations.
• Must be able to provide support and assistance to administrative staff to ensure effective use of time and productivity.
• Ability to generate reports, create presentations, access data, keep complex records, and reports using Microsoft Office Suite.
• Must be proficient in writing and handling business correspondence, producing well thought-out professional presentations, free of grammatical and spelling errors.
• Must have excellent customer service skills.

KEY RESPONSIBILITIES

• Provides administrative and technical support to administrator(s) to optimize productivity.
• Responsible for supervising assigned personnel, including performance evaluation and professional development plan.
• Full comprehension of organization's operation and procedures.
• Coordinate administrator's communication, including calls, emails, and interfacing with constituents and stakeholders; calendar management and travel itineraries.
• Serve as liaison of supervised personnel and manager.
• Works independently and within a team on special projects.
• Acts as project lead, which may include planning and coordinating presentations, disseminating information, coordinating timelines, etc.
• Establish and maintain an efficient records system for departmental and confidential materials.
• Represents organization at meetings and on councils, internal and external to the Dallas College community network, with poise and tact.
• May monitor budget in collaboration with administrator.
• Collaborates with management team and other individuals within the district to ensure compliance with departmental processes/procedures within area of responsibility.
• Participates in professional development activities to stay current on trends and technology associated with job function.
• High level of reliability, diligence, professionalism, and discretion.
• Uses critical thinking and problem-solving skills to judge situations and take appropriate action.
• Manages office supplies inventory.
• Communicates effectively, verbally and written, with all stakeholders and constituents within the Dallas College community network.
• Completes required Dallas College Professional Development training hours per academic year.
• May support other members within the organization.
• Performs other duties as assigned.