Executive Director, Admissions and Records/Registrar

that enhance student success and operational effectiveness. Promotes equitable access to services while aligning departmental efforts with the College's strategic plan.

Enrollment Services Operations: Directs the administration and continuous improvement of enrollment-related services, including admissions, academic assessment, and related student support functions. Ensures consistent, efficient, and student-focused service delivery across all areas of responsibility. Evaluates operational performance, implements process improvements, and coordinates cross-functional efforts to enhance the enrollment experience and support institutional goals.

Registrar and Academic Records Administration: Serves as the College's Registrar and custodian of official academic records. Oversees registration, records management, transcript processing, graduation certification, enrollment verification, academic standing, appeals, and commencement-related functions. Ensures the integrity, accuracy, security, and accessibility of student records while maintaining compliance with institutional policies, accreditation requirements, and applicable regulations. Develops and maintains policies and procedures that support effective records administration and student record stewardship.

Technology, Systems, and Process Optimization: Leads the strategic use of student information systems, customer relationship management platforms, and enrollment technologies to support enrollment and records administration objectives. Identifies opportunities to streamline processes, improve data quality, and enhance service delivery through technology-enabled solutions. Collaborates with internal stakeholders to implement system enhancements and optimize operational efficiency across enrollment services functions.

Budget and Resource Management: Develops, administers, and monitors departmental budgets, staffing resources, and operational expenditures. Ensures effective stewardship of financial, technological, and human resources while aligning investments with strategic priorities. Evaluates resource needs and recommends solutions that strengthen operational performance, service quality, and enrollment outcomes.

Compliance, Policy, and Risk Management: Ensures compliance with FERPA, accreditation standards, Wisconsin Technical College System requirements, and applicable federal and state regulations. Develops, interprets, and administers policies and procedures governing enrollment services, registration, records management, and student information practices. Monitors regulatory changes, mitigates operational risk, and ensures the confidentiality, security, and appropriate use of student information.

Data-Driven Decision Making and Continuous Improvement: Leverages data analytics to drive informed decision-making and fosters continuous improvement within the area of responsibility. Analyzes key performance indicators (KPIs) and relevant metrics to gain actionable insights and monitors performance measures aligned with organizational goals. Utilities data to inform strategic and operational decisions. Applies continuous improvement methodologies (e.g., Plan-Do-Study-Act) based on data analysis promoting a data-driven culture and enhancing team data literacy.

Ethics and Confidentiality: Practices honesty by demonstrating a consistent and uncompromising adherence to strong moral and ethical principles, values, truthfulness, and accuracy in all actions. Addresses all student and employee behavior in a confidential and respectful manner.

Cross Functional Relationships and Collaborative Teamwork: Establishes, maintains, and enhances positive work relationships with staff, faculty, and administrators. Works collaboratively with team members, Pathway Deans, and colleagues, to achieve College objectives and provide a high level of service to students and employees by developing and sustaining effective working relationships and partnerships. Maintains high standards of professionalism within a matrix environment.

Leadership and Supervision: Develops and manages a high performing team that is highly skilled and motivates staff to remain focused on the delivery of quality and value-added services and allocates cross-functional responsibilities and work processes. Responsibilities include hiring, coaching/mentoring, performance management, and progressive discipline as needed.

Continuous Learning & Professional Development: Maintains current knowledge of best practices and standards in higher education with an emphasis on community colleges. Actively organizes and/or participates in applicable workgroups, trainings, workshops, seminars, committees and professional associations or conferences to promote continuous learning.

Other duties: Performs other related duties within the scope of the position as required for the efficient operation of the division and to support institutional objectives.

Knowledge, Skills & Abilities:

• Comprehensive knowledge of enrollment management, admissions, registration, records administration, and student services practices within higher education.
• Knowledge of FERPA, accreditation standards, student records management, and applicable federal and state regulations.
• Knowledge of strategic enrollment planning, student success initiatives, retention practices, and enrollment lifecycle management.
• Ability to problem solve and analyze effectively, including use of data analytics such as applying data to organizational and research applications.
• Ability to persuade and influence across employment levels and across a large variety of different stakeholders in a higher education setting.
• Ability to overcome obstacles by engaging outside resources or utilizing executive direction.
• Ability to complete projects in a higher education setting.
• Ability to organize, prioritize and schedule work assignments.
• Ability to work in a fast-paced environment.
• Ability to communicate effectively through both oral and written means across all levels of employees and management including public speaking and presentation skills.
• Ability to establish, collaborate and maintain effective work relationships with peers, students, teachers, staff, representatives of outside agencies, educational institutions, and the general public.
• Ability to convey an image of professionalism and dedication in work related activities.
• Ability to work with culturally diverse student and employee populations.
• Proficiency in the use of computers and software specific to position, including spreadsheets and Google Suite.
• Ability to work successfully independently with minimal supervision and serve as a leader to others.
• Ability to establish workflows, manage multiple projects across divisions and meet necessary deadlines.

Qualifications

Compliance with all state, federal, and accreditation standards/requirement, as well as all MATC policies and procedures.

Required Education & Experience: A master’s degree from an accredited college or university in education, leadership, administration, student development or related field. Five (5) years of experience in the areas of admissions, enrollment, registrar, and/or student records. Minimum of five (5) years involved in supervisory and/or administrative responsibilities including managing teams or three (3) years of staff supervision combined with an Emerging Leaders equivalency.

Preferred Education & Experience: A master’s degree with seven (7) years of experience performing admissions, enrollment, registrar, and/or student records. Ten (10) years of supervisory, management, or lead experience in admissions, enrollment, registrar and/or student records.

Supervisory Responsibilities:

Delegation of Work:

• Regularly assigns work to subordinate(s).

Supervision Given:

• Supervises managerial, supervisory, and professional personnel. Provides recommendations on hiring new employees; on coaching and counseling; on training; and granting time off.

Core Competencies:

• Customer focus
• Action oriented
• Values differences
• Self-development
• Compassion

• Business insight
• Balances stakeholders
• Resourcefulness
• Drives results
• Attracts top talent
• Drives engagement

• Manages ambiguity
• Courage
• Demonstrates self-awareness
• Instills trust
• Builds effective teams

• Drives vision and purpose

Supplemental Information

Start Date: This position supports the Enrollment and Retention Division and is open for an immediate start date.

Hours: This position works a minimum of 40 hours per week.

Location: Primarily based out of the Milwaukee Downtown campus with the ability to flex to other locations if needed to support student success. Employees will conduct all work hours in the State of Wisconsin, performing work outside the state is strictly prohibited.

Salary Information: Salaries are listed up to the midpoint of the range and placement is determined based on years of experience, internal salary equity, and a review of the applicant's employment and educational background as listed on the fully completed job application.

Application Materials & Requirements: To be considered for this position, all applicants (both internal and external) must submit a thoroughly complete application. An incomplete application will not be considered or reviewed.

Please follow these steps.

1. Complete the Employment Application in its Entirety

You must provide thorough and detailed information for all sections of the application form. An incomplete application will not be considered or reviewed.

2. Attach All Required Documents (At Time of Application)

• Cover Letter
  
  
• Up to date - Resume*
  
  

*NOTE: Resume (please note, submission of a resume does not satisfy the requirement for a thoroughly completed application.

Interview: Selected qualified candidates will be invited to an interview (In-Person, or Spark Hire/One-Way) which will be scheduled within two weeks of postings closing date. Second round interviews will be held on-site (candidates who live out of state are eligible for travel expense reimbursement).

EEO: Milwaukee Area Technical College will not discriminate against any employee, applicant for employment, student, or applicant for admission on the basis of race, color, national origin, ancestry, sex, sexual orientation, creed, religion, political affiliation, marital status, parental status, pregnancy, disability, age, membership in any reserve component of the armed forces, union affiliation, arrest and conviction record, or any other protected category under applicable local, state or federal law.

Reasonable accommodations will be provided for qualified individuals with disabilities. If you have a disability and need special accommodation for the application process, please contact our office at 414-297-6529 (Wisconsin Relay System: 711) or email j obs@matc.edu .