Posting Details
Title Information
Security Sensitive Position?
Hours of Work
8:00 AM - 5:00 PM M-F
Position Details
Position Information
Posting Number
TSU203769
Official TSU Title
Executive Director, Continuous Process Improvement and
Performance
Grant Title
n/a
Job Description Summary / TWC Summary
JOB SUMMARY :
The Executive Director of Continuous Process Improvement and
Performance is a senior
executive responsible for providing strategic leadership and
enterprise-wide direction for
continuous process improvement, organizational performance,
internal control enhancement,
and audit remediation initiatives across the Division of Finance
and Business Administration. The
Executive Director leads complex, cross-functional initiatives that
improve operational
effectiveness, strengthen governance and internal controls, enhance
organizational
performance, and promote a culture of continuous improvement.
The Executive Director independently leads initiatives through
every phase of the improvement
lifecycle, including current-state assessment, business process
analysis, process redesign,
stakeholder engagement, implementation, organizational change
management, performance
measurement, and sustainment. The position also provides executive
leadership for audit
remediation by developing corrective action strategies,
strengthening internal controls,
monitoring implementation, validating corrective actions, and
ensuring the timely and
sustainable resolution of audit findings.
The Executive Director serves as a trusted advisor to executive
leadership by identifying
enterprise improvement opportunities, recommending strategic
priorities, and ensuring
organizational initiatives align with the University’s strategic
goals, regulatory requirements, and
operational objectives. The incumbent possesses extensive
experience improving financial and
administrative operations including budgeting, accounting,
procurement, payroll, accounts
payable, accounts receivable, asset management, internal controls,
and other enterprise
business functions.
DISTINGUISHING CHARACTERISTICS :
This is an executive-level leadership position distinguished by its
responsibility for directing
enterprise-wide continuous improvement, organizational
transformation, performance
management, and audit remediation initiatives across multiple
Finance and Business
Administration functions. Unlike operational leaders responsible
for departmental
administration, the Executive Director provides independent
leadership, strategic oversight, and
cross-functional coordination without assuming day-to-day
operational ownership of the
business units being improved.
The Executive Director exercises significant independent judgment,
serves as the University’s
subject-matter expert in business process improvement and
organizational performance and
collaborates extensively with executive leadership to identify
opportunities that improve efficiency, strengthen internal
controls, reduce organizational risk, and enhance customer
service.
Essential Duties Summary
CONTINUOUS PROCESS IMPROVEMENT AND IMPLEMENTATION
- Provides executive leadership for enterprise-wide continuous
improvement initiatives across Finance and Business
Administration.
Identifies strategic opportunities to improve organizational
effectiveness, operational efficiency, service delivery, and
regulatory compliance.
Directs current-state assessments of business processes,
organizational structures, workflows, systems, policies, and
internal controls.
Leads cross-functional process mapping, value-stream analysis,
and future-state process design.
Conducts root-cause analyses to eliminate inefficiencies,
reduce organizational risk, and improve customer service.
Develops implementation strategies that promote sustainable
organizational change.
Designs governance structures, operating procedures,
implementation roadmaps, and performance measurement
frameworks.
Leads organizational change management efforts supporting
implementation and adoption of redesigned processes.
Internal Controls and Audit Remediation
- Directs enterprise audit remediation initiatives from initial
finding through validated closure.
- Develop strategic corrective action plans that strengthen
governance and mitigate institutional risk.
- Designs and improves financial, operational, and administrative
internal controls.
- Coordinates remediation activities with executive leadership,
Internal Audit, Information Technology, Compliance, external
auditors, and functional leaders.
- Reviews documentation supporting corrective actions and
validates implementation.
- Monitors remediation progress and escalate significant risks
requiring executive action.
- Ensures corrective actions address systemic organizational
issues rather than isolated deficiencies.
Technology Enablement and Performance Management
- Aligns redesigned business processes with ERP capabilities,
automation technologies, artificial intelligence, workflow systems,
and reporting solutions.
- Partners with the Executive Director of Business Intelligence
and Technology Solutions to identify technology solutions that
support organizational transformation.
- Defines executive-level business requirements for automation,
system enhancements, analytics, dashboards, and AI-enabled
solutions.
- Develops enterprise KPIs, executive dashboards, scorecards, and
performance metrics.
- Utilizes data analytics to evaluate operational performance,
identify trends, prioritize initiatives, and measure organizational
outcomes.
Executive Leadership and Collaboration
- Serves as a strategic advisor to the Vice President, Senior
Associate Vice Presidents, and executive leadership regarding
organizational effectiveness and continuous improvement.
- Leads executive workshops, strategic planning sessions,
stakeholder meetings, and cross-functional governance
committees.
- Build collaborative partnerships across divisions to facilitate
organizational change and improve institutional performance.
- Provides executive recommendations regarding organizational
redesign, policy improvements, resource optimization, and strategic
priorities.
- Represents Finance and Business Administration on institutional
committees and strategic initiatives.
- Performs other related duties as assigned.
SCOPE OF RESPONSIBILITIES
- The Executive Director serves as the University’s executive
leader for continuous process improvement and organizational
performance within Finance and Business Administration. The
position exercises broad independent judgment while leading
enterprise initiatives involving business process redesign,
organizational transformation, internal control enhancement,
performance management, and audit remediation.
- The Executive Director independently identifies organizational
improvement opportunities through analysis of operational data,
audit findings, performance metrics, customer feedback, risk
assessments, and executive priorities. The incumbent develops
strategic recommendations, establishes implementation priorities,
and leads approved initiatives through planning, execution,
performance measurement, and long-term sustainment.
- The Executive Director collaborates extensively with executive
leadership, Senior Associate Vice Presidents, department heads,
Internal Audit, Information Technology, external consultants, and
institutional stakeholders to implement organizational improvements
that strengthen operational performance, governance, compliance,
and customer service.
- The Executive Director is accountable for the quality,
effectiveness, and measurable outcomes of all assigned initiatives
and serves as the University’s principal advisor on continuous
improvement, organizational performance, business process redesign,
and audit remediation.
% FTE
1.0
Hiring Range
$130,278.45-$169,361.98
Education
Required:
Bachelor’s degree from an accredited college or university in
business administration, information systems, supply chain
management, industrial engineering, public administration,
organizational leadership, or a closely related field.
Required Licensing/Certification
Lean Six Sigma Green Belt or Higher
Knowledge, Skills, and Abilities
Knowledge of:
- Lean Six Sigma and practical process-improvement
methodologies.
- Current-state assessment, process mapping, root-cause analysis,
future-state design, implementation, and sustainment.
- Audit-remediation planning, corrective-action implementation,
evidence requirements, validation, and closure.
- Internal controls, reconciliations, approvals, access controls,
documentation, exception management, and segregation of
duties.
- ERP -enabled processes, workflow automation, AI integration,
and business requirements.
- KPI development, performance measurement, scorecards, data
analysis, and dashboard concepts.
- Change implementation, training, adoption, and transition to
operational ownership.
Skill in:
- Leading process-improvement initiatives from end to end.
- Process mapping and future-state process design.
- Root-cause analysis and corrective-action planning.
- Financial and operational data analysis.
- Audit remediation and internal-control assessment.
- Developing SOPs, workflows, policies, control matrices, and
implementation plans.
- Developing functional dashboards, scorecards, and performance
measures.
- Facilitating cross-functional workshops and resolving
conflicting requirements.
- Translating process needs into ERP, reporting, automation, and
AI requirements.
- Preparing executive reports, presentations, and
recommendations.
Ability to:
- Personally assess, redesign, implement, and sustain complex
processes.
- Lead audit-remediation efforts through validated and
sustainable closure.
- Understand the relationship among processes, accounting, data,
systems, policies, people, and controls.
- Lead work through influence without assuming operational
ownership.
- Produce completed work products rather than solely coordinating
the work of others.
- Collaborate effectively with Senior Associate Vice Presidents,
functional leaders, employees, IT professionals, auditors, and
consultants.
- Identify underlying causes rather than treating isolated
symptoms.
- Measure whether improvements achieved meaningful and
sustainable results.
- Work independently under compressed transformation
timelines.
- Transfer redesigned processes and supporting documentation to
operational owners.
- Ability to maintain the security or integrity of critical
infrastructure, which may include communications systems, computer
networks and systems, cybersecurity systems, electrical grid,
hazardous waste treatment or water treatment system.
Work Experience
Required:
- At least seven years of progressively responsible experience in
process improvement, internal controls, audit remediation, and
transformation.
- Demonstrated hands-on experience leading process-improvement
initiatives from end to end.
- Experience personally conducting current-state assessments,
process mapping, root-cause analysis, future-state design,
implementation, training, transition, and measurement of
results.
- Demonstrated experience improving financial or administrative
processes.
- Demonstrated hands-on experience leading audit-remediation
initiatives from finding through sustainable closure.
- Experience analyzing audit findings, developing
corrective-action plans, redesigning controls, collecting evidence,
and validating implementation.
- Practical experience developing SOPs, workflows, policies,
control matrices, responsibility assignments, and implementation
plans.
- Experience evaluating or strengthening financial and
operational controls.
- Experience working with ERP -enabled finance or administrative
processes.
- Experience conducting financial and operational data
analysis.
- Experience developing KPIs, scorecards, performance reports, or
functional dashboards.
- Familiarity with multiple Finance and Business Administration
functions, such as financial planning, budgeting, forecasting,
accounting, financial reporting, payroll, procurement,
- accounts payable, accounts receivable, asset management,
warehousing, or internal controls.
- Candidates must have personally led process-improvement
initiatives from assessment through implementation and sustainment.
Experience limited to participating in, supporting, advising on, or
overseeing improvement efforts will not satisfy this
requirement.
Preferred:
- Project Management Professional certification.
- Prosci or another recognized change-management
certification
- Business Process Management certification.
- Other relevant processes-improvement, project-management,
technology, or change-management certification.
- Experience supporting finance transformation, ERP
modernization, workflow automation, artificial intelligence, or
digital-transformation initiatives.
- Experience of working with external consulting firms.
- Experience with Banner or another higher-education ERP .
- Experience in higher education, government, healthcare,
nonprofit, or another complex regulated environment.
- Direct higher-education finance or administrative experience is
a plus.
Working/Environmental Conditions
This job description is intended to be generic in nature and
describe the essential functions of the job. It is not necessarily
an exhaustive list of all duties and responsibilities. The
essential duties, functions and responsibilities may vary based on
the specific tasks assigned to the position.
Desired start date
Position End Date (if temporary)
Posting Detail Information
UA EEO Statement
It is the policy of Texas Southern University to provide a work
environment that is free from discrimination for all persons
regardless of race, color, religion, sex, age, national origin,
individuals with disability, sexual orientation, or protected
veteran status in its programs, activities, admissions or
employment policies. This policy of equal opportunity is strictly
observed in all University employment-related activities such as
advertising, recruiting, interviewing, testing, employment
training, compensation, promotion, termination, and employment
benefits. This policy expressly prohibits harassment and
discrimination in employment based on race, color, religion,
gender, gender identity, genetic history, national origin,
individuals with disability, age, citizenship status, or protected
veteran status. This policy shall be adhered to in accordance with
the provisions of all applicable federal, state and local laws,
including, but not limited to, Title VII of the Civil Rights
Act.
Manual of Administrative Policies and Procedures
Close Date
Open Until Filled (overrides close field)
Yes
Special Instructions to Applicants
Open to all applicants.
Posting Supplemental Questions
Required fields are indicated with an asterisk (*).
- * Do you have a Bachelor’s degree from an accredited college or
university in business administration, information systems, supply
chain management, industrial engineering, public administration,
organizational leadership, or a closely related field?
- * Do you have at least seven years of progressively responsible
experience in process improvement, internal controls, audit
remediation, and transformation and can demonstrate hands-on
experience leading process-improvement initiatives from end-to-end.
- * Do you have a Lean Six Sigma Green Belt or Higher?
Applicant Documents
Required Documents
- Resume
- Cover Letter/Letter of Application
- Official Transcripts
Optional Documents
- Other Document
- Reference Letter 1
- Reference Letter 2
- Reference Letter 3
