"Executive Director, Infrastructure Engineering"

Job Summary

Responsible for the direction of the people, processes, and technology infrastructure required to meet the CIO strategic initiatives. Responsible for the delivery of technology infrastructure and related services and solutions. This technology-centered, senior IT executive role develops and promotes technology standards across the Institution.

Responsibilities

• Responsible for the full lifecycle and strategy of IT infrastructure and related services and solutions in alignment with institutional strategic goals
• Responsible for providing IT infrastructure and related services and solutions that are stable, recoverable, secure, and appropriate to support the academic, operational, and research missions of the Institution
• Envisions future needs, solution design, acquisition, implementation and deployment, maintenance, operations, diagnostics, refinement/enhancement, and eventual retirement of solutions
• Responsible for developing, tracking, and analyzing key performance metrics to improve the effectiveness and efficiency of services provided
• Serves as a key member of the infrastructure and operations team, helping to define organizational strategy, approving technology-related acquisitions, developing, and optimizing processes, project execution, and change management
• Responsible for the development, growth, and management of a department consisting of highly technical leaders, engineers, and support staff; fosters a culture of engineering excellence, innovation, and calculated risk-taking
• Responsible for developing and tracking operating and capital budgets for acquisition, staffing, and operations of IT infrastructure and related services and solutions
• Plans, implements, directs, and monitors the integration of new technologies into the infrastructure
• Responsible for developing and managing relationships with customers, vendors, and partners

Required Qualifications

Educational Requirements
Bachelor's degree from an accredited institution of higher education in Computer Science, Information Systems, Business Administration, or related field.

Required Experience
Eight (8) years of IT experience demonstrating a progression of increasing responsibility including at least five (5) years of significant IT leadership and management experience with IT infrastructure engineering and operations and budget process responsibilities.

Preferred Qualifications
Preferred Educational Qualifications
An advanced degree from an accredited institution of higher education in a related field.
Preferred Experience
Previous experience working in higher education.

Knowledge, Skills, & Abilities

ABILITIES
Able to lead large projects that require strong partnerships and close coordination with other IT and business leaders; Able to diagnose and resolve complex problems; Able to develop and execute IT strategy; Able to anticipate problems and proactively develop appropriate solutions; Able to maximize value by balancing risks against potential organization gains; Able to lead a large team of highly technical individuals, fostering growth in their chosen career paths; Able to handle multiple tasks or projects at one time meeting assigned deadlines.

KNOWLEDGE
Extensive knowledge of infrastructure planning, operations, and system lifecycle management; Must be well-versed in current and emerging technologies, technological trends, and industry best practices; In-depth knowledge of infrastructure systems architecture, design, development, and identity and access management; In-depth knowledge of IT networking, servers, storage, and datacenter infrastructure; In-depth knowledge of IaaS, PaaS and related cloud technologies, tools, and practices.

SKILLS
Effective vendor management and negotiation skills; Strong leadership skills; Excellent interpersonal, initiative, teamwork, problem solving, independent judgment, organization, communication (verbal and written), time management, project management and presentation skills; Proficient with computer applications and programs associated with the position (i.e., Microsoft Office suite); Strong attention to detail and follow up skills; Strong customer service skills and phone and e-mail etiquette.