Job Details
Overview
General Summary
The Executive Director of Infrastructure Services is a senior IT leader reporting to the head of IT Operations and responsible for enterprise leadership of teams and managers delivering core infrastructure services that support research, academic, healthcare consulting, administrative, and financial operations. This role sets the strategic direction, governance, and performance expectations for infrastructure services across the institution, ensuring they are reliable, secure, scalable, and…
aligned with institutional priorities.
Operating at an enterprise level, the Executive Director establishes standards for service delivery, availability, security, compliance, and operational maturity across on-premises and cloud environments. Success in this role is reflected in strong service outcomes, organizational consistency, leadership development, and continuous operational improvement.
The role places strong emphasis on people leadership, service excellence, risk and lifecycle management, and the practical adoption of emerging technologies. The Executive Director also partners across engineering and operations functions beyond their direct span of control to drive alignment, shared operating models, and cohesive delivery across the broader technology organization.
Responsibilities
Responsibilities
- Define and execute a multi-year infrastructure strategy aligned with institutional priorities, risk tolerance, and long-term sustainability.
- Establish and maintain accountability for infrastructure service availability, performance, resilience, and customer experience across the institution.
- Build and sustain a high-performing infrastructure leadership team through coaching, workforce planning, and intentional skill development.
- Partner closely with IT executive leadership to translate institutional strategy into executable infrastructure priorities, absorbing cross-domain operational oversight and escalation.
- Establish and enforce enterprise service standards, SLAs, KPIs, and operating models, driving continuous service optimization and maturity.
- Provide governance oversight for incident management, escalation, problem management, and continuous improvement practices.
- Develop and sustain clear leadership pathways, succession plans, and advancement opportunities for infrastructure leaders, ensuring the organization continues to scale talent alongside technology.
- Act as a trusted business partner, collaborating across IT and institutional leadership to align infrastructure services with research, academic, consulting, and administrative needs.
- Ensure infrastructure services operate in compliance with security best practices, regulatory requirements, audits, and institutional policies.
- Provide leadership oversight for business continuity and disaster recovery strategy, testing, and readiness.
- Evaluate emerging and evolving technologies, ensuring adoption decisions consider security, compliance, operational readiness, and long-term value.
- Demonstrated ability to lead through influence, partnership, and shared accountability in matrixed organizations.
Qualifications
Qualifications
- Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience).
- 10+ years of progressive leadership experience in enterprise infrastructure or platform services.
- Proven experience managing managers and senior technical leaders responsible for mission-critical capabilities.
- Demonstrated success establishing strategy, standards, governance, and operational discipline at enterprise scale.
- Experience with compliance, risk management, lifecycle planning, and service delivery in complex or regulated environments.
- Strong financial, vendor, and resource management experience.
- Excellent communication, influence, and stakeholder-management skills.
- Budget and financial management expertise
Additional Information
Preferred Qualifications:
- Experience in higher education, research-intensive institutions, healthcare, or similarly complex organizations.
- Demonstrated success improving service maturity, reliability, and organizational capability.
- Experience evaluating and adopting automation and AI/GenAI capabilities to enhance infrastructure operations.
Technology & Platform Services
Accountability for the health, lifecycle, integration, and maturity of the following infrastructure services delivered across domain leaders and teams.
- Operating system platforms: Windows and Linux (server and virtual endpoint)
- Virtualization platforms: Server virtualization and Virtual Desktop Infrastructure
- Cloud Operations: Microsoft Azure, hybrid cloud environments, productivity platforms etc.
- Backup and Continuity platforms and services: including lifecycle and capacity planning
- Enterprise storage platforms and operational management
- Networking services - Network routing, topology, connectivity, and performance
- Firewall management - infrastructure security operations in partnership with cybersecurity teams
- Telecommunications services: Cloud and on-premise based telephony and collaboration platforms
- Datacenter and colocation services – Datacenter management and operations
Organization
Realize Your Opportunities – A Career at UMASS Medical School
Inside Workings at UMASS Medical School
The University of Massachusetts Medical School (UMMS), the Commonwealth's only public medical school, is proud of our role in serving the people of Massachusetts. Although, its the inside workings of UMMS that makes the difference.
Mission and Culture
- We’re serious about our mission and about our people.
- Real World Impact - Our people get excited about our mission of real-world impact in health sciences education, research and public service.
- International Prominence and New Opportunities - As this institution has grown to national – and international – prominence, we’ve found new opportunities to train tomorrow’s physicians, nurses and scientists, discover causes of and cures for disease and help improve the quality of health care.
- Deep Commitment - With our clinical partner, UMass Memorial Health Care, and our other teaching affiliates, we share a deep commitment to national distinction in patient care.
- Valued Partnerships – UMMS partners with Commonwealth Medicine, the health care consulting arm of UMMS. Also, UMMS partners with MassBiologics in scientific collaborations, technology management and creating partnerships for the development of products for the benefit of patients. These valued partnerships help us to provide services and programs to help meet our needs at UMMS and the public.
- Proud Contributors - People at UMMS enjoy the feeling of going to work every day knowing what they do is truly important and worthwhile.
- Complementary and Inseparable - These varied parts of our mission and culture are complementary and inseparable.
Careers
UMMS, the state’s first and only public academic health sciences center, educates physicians, scientists and advanced practice nurses to heal, discover, teach and care, with compassion. UMMS is a world-class institution with opportunities to match.
Competitive Compensation – UMMS offers salaries that are competitive with Worcester-area employers. When combined with our generous benefits, perks, and paid time off, many job seekers are surprised to find a total rewards package that matches or exceeds their current situation.
Targeted Hiring Process – At UMMS, there are actually multiple hiring processes for different segments of our workforce. In nearly all cases, UMMS hiring process is decentralized, with qualified candidates screened and referred to an academic officer or manager with hiring authority.
24/7 Access to Employment Opportunities – iCIMS is our online job search and application system. iCIMS is available 24/7 to provide you with a convenient and up-to-date view of the available employment opportunities across our campuses. Updates are made daily and include all faculty and non-faculty position listings from every school and department within the UMMS. When you identify a position you are interested in and qualified for, apply online. New opportunities become available frequently so it pays to check back often!
Benefits
With outstanding benefits, competitive pay, extensive learning opportunities, and a stimulating and attractive work environment, UMMS may be exactly the employer you’ve been looking for.
• Superior Benefits - UMMS offers a wide range of benefits and perks that invite comparison with the best employers in the Worcester area – and with academic institutions anywhere. UMMS provides superior medical and dental coverage for you and your family, fully funded retirement plans, generous time off, a Tuition Assistance Plan – and much more.
• People Centered - UMMS is an employer, but it is also a community. Its comprehensive medical and dental benefits, retirement plans, and even paid holidays reflect an institution built around people, with a deep respect for their differences and needs.
• Commitment to Healthy Living - UMMS provides resources to help you balance work and life and encourages healthy living through great programs and discounts for fitness, physical activity, weight management, nutritional counseling and general wellness available through our health insurance plans.
• Breadth of Offerings - Above all, the breadth of UMMS offerings set the School apart and makes it an environment favored by all sorts of smart, career-savvy people.
Apply for a Job
As an equal opportunity and affirmative action employer, UMMS recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds.
Online - To view all job opportunities and apply online, visit www.umassmed.edu/hr and click on the “Careers” tab.
Start Now and Realize Your Opportunities!
A History of Making Vital Improvements - UMASS Medical School Milestones
1962: Legislation establishes University of Massachusetts Medical School
1970: First medical students begin classes in Shaw Building
1974: First class graduates 16 MDs
1979: PhD program begins
1986: Graduate School of Nursing opens
1986: PhD program becomes Graduate School of Biomedical Sciences
1994: Graduate School of Nursing initiates PhD program
1998: UMass Clinical System and Memorial Health Care merge to form UMass Memorial Health Care
2001: Lazare Research Building opens
2002: Campus Modernization begins on the University Campus
2004: Graduate Entry Pathway Program established at the Graduate School of Nursing
2005: PhD Program in Clinical & Population Health Research established at the Graduate School of Biomedical Sciences
2005: Massachusetts Biologic Laboratories opens new manufacturing and filling facility in Mattapan
2006: Craig Mello, PhD, Blais University Chair in Molecular Medicine and Howard Hughes Medical Institute Investigator, is awarded the Medical School's first Nobel Prize. Dr. Mello shared the 2006 Nobel Prize in Physiology or Medicine with Andrew Fire, PhD, of Stanford University, for their discoveries related to RNA interference.
2007: Michael F. Collins, MD, is named chancellor and Terence R. Flotte, MD, is named dean of the School of Medicine.
2009: Groundbreaking for the Albert Sherman Center, a 500,000-square-foot research and education facility slated for completion in 2012.
2010: Ambulatory Care Center opens
2012: The Albert Sherman Center, a 500,000-square-foot research and education facility, completed and opens
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