"Executive (Front Office)"

Job Description

Guest Services & Operations

• Manage daily front desk operations, including guest registration, room allocation, and check-in/check-out procedures.
• Handle guest inquiries, feedback, and complaints professionally and promptly.
• Perform cashiering duties including billing, posting, refunds, and payment reconciliation.
• Operate mobile, kiosk, and digital guest communication systems independently.
• Provide concierge assistance such as transport, luggage handling, and local information.
• Ensure the lobby and front desk areas are always presentable and guest-ready.

Team Support & Development

• Work collaboratively with Senior Executives and other team members to ensure efficient shift operations.
• Participate actively in daily briefings, sharing feedback and observations.
• Support training of new hires by demonstrating service standards and proper front office procedures.

Administrative & Financial Duties

• Tabulate and submit end-of-shift reports accurately.
• Handle guest folios, posting accuracy, and cash balancing.
• Maintain records and ensure confidentiality of guest data.
• Assist in inventory control of front office supplies.

Collaboration & Communication

• Coordinate closely with Housekeeping, Engineering, and Security to ensure timely resolution of guest requests.
• Communicate effectively with team members to ensure smooth handovers between shifts.
• Escalate unresolved issues to Senior Executives or the Assistant Manager as appropriate.

Safety & Crisis Management

• Be familiar with emergency procedures and assist in carrying them out when necessary.
• Report any safety, maintenance, or security concerns immediately.
• Support guest and staff safety through awareness and adherence to hotel protocols.

Qualifications

Education and Experience

• Diploma in Hospitality, Tourism, or related field preferred.
• Prior customer service/front office experience will be relevant.
• Knowledge of front office systems such as StarRez preferred.
• Strong interpersonal and communication skills.
• Flexible to work shifts, weekends, and public holidays.

Skills and Abilities

• Excellent guest service and problem-solving skills.
• Basic computer proficiency and attention to detail.
• Team player with positive attitude and initiative.
• Ability to multitask and remain professional under pressure.
• Accuracy in cashiering and administrative duties.

Key Competencies

• Service-oriented mindset and commitment to guest satisfaction.
• Team cooperation and accountability.
• Adaptability in a dynamic pre-opening environment.
• Consistency and reliability in daily operations.

More Information

Location: Kent Ridge Campus

Organization: University Campus Infrastructure

Department: Campus Life

Employee Referral Eligible: Yes

Job requisition ID: 30890

Req ID: 30890