Fielding incoming telephone calls and routing appropriately.

Accepting, recording, distributing, and processing work requests dispatching appropriate personnel and escalating issues as procedures direct, or superiors dictate.

Operating a two-way radio, dispatching, and paging system.

Administering the sign out and return of university keys/keycards

Encoding keycards and emergency Huskycard Photo ID printing.

Monitoring energy management system and other emergency alarms.

MINIMUM QUALIFICATIONS

• High School diploma or GED and two (2) years of customer service-related work experience, preferably in a call center, required.
  
  
• Ability to effectively interact and clearly communicate with people at a variety of different levels with a focus on customer needs.
  
  
• Ability to accurately follow procedures and verbal directions.
  
  
• Possesses basic computer skills with the ability/desire to learn new software programs.
  
  
• Ability to effectively use NU's Computerized Maintenance Management System (CMMS) for receiving, completing, and documenting actions on Work Orders, preferred.
  
  
• Accurate typing & data entry skills
  
  
• Proficient typing skills with the ability to accurately enter data.
  
  
• Willing to work as part of a team and able to work independently in a fast-paced environment.
  
  

Other Requirements

• This position is 40 hours per week and requires a background check.
  
  
• Mandatory overtime and off-shift coverage. Must remain on duty until relief personnel arrives.
  
  
• Schedule is Tuesday through Saturday, 2:30PM until 11PM and includes an alternative holiday schedule.
  
  

Position Type

General Administration

Additional Information

Northeastern University considers factors such as candidate work experience, education and skills when extending an offer.

Northeastern has a comprehensive benefits package for benefit eligible employees. This includes medical, vision, dental, paid time off, tuition assistance, wellness & life, retirement- as well as commuting & transportation. Visit https://hr.northeastern.edu/benefits/ for more information.

All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.

Compensation Grade/Pay Type:

105H

Expected Hiring Range:

$20.77 - $28.56

With the pay range(s) shown above, the starting salary will depend on several factors, which may include your education, experience, location, knowledge and expertise, and skills as well as a pay comparison to similarly-situated employees already in the role. Salary ranges are reviewed regularly and are subject to change.



To apply, visit https://northeastern.wd1.myworkdayjobs.com/en-US/careers/job/Boston-MA-Main-Campus/Facilities-Customer-Service-Coordinator_R142495



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Fielding incoming telephone calls and routing appropriately.

Accepting, recording, distributing, and processing work requests dispatching appropriate personnel and escalating issues as procedures direct, or superiors dictate.

Operating a two-way radio, dispatching, and paging system.

Administering the sign out and return of university keys/keycards

Encoding keycards and emergency Huskycard Photo ID printing.

Monitoring energy management system and other emergency alarms.

MINIMUM QUALIFICATIONS

• High School diploma or GED and two (2) years of customer service-related work experience, preferably in a call center, required.
  
  
• Ability to effectively interact and clearly communicate with people at a variety of different levels with a focus on customer needs.
  
  
• Ability to accurately follow procedures and verbal directions.
  
  
• Possesses basic computer skills with the ability/desire to learn new software programs.
  
  
• Ability to effectively use NU's Computerized Maintenance Management System (CMMS) for receiving, completing, and documenting actions on Work Orders, preferred.
  
  
• Accurate typing & data entry skills
  
  
• Proficient typing skills with the ability to accurately enter data.
  
  
• Willing to work as part of a team and able to work independently in a fast-paced environment.
  
  

Other Requirements

• This position is 40 hours per week and requires a background check.
  
  
• Mandatory overtime and off-shift coverage. Must remain on duty until relief personnel arrives.
  
  
• Schedule is Tuesday through Saturday, 2:30PM until 11PM and includes an alternative holiday schedule.
  
  

Position Type

General Administration

Additional Information

Northeastern University considers factors such as candidate work experience, education and skills when extending an offer.

Northeastern has a comprehensive benefits package for benefit eligible employees. This includes medical, vision, dental, paid time off, tuition assistance, wellness & life, retirement- as well as commuting & transportation. Visit https://hr.northeastern.edu/benefits/ for more information.

All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.

Compensation Grade/Pay Type:

105H

Expected Hiring Range:

$20.77 - $28.56

With the pay range(s) shown above, the starting salary will depend on several factors, which may include your education, experience, location, knowledge and expertise, and skills as well as a pay comparison to similarly-situated employees already in the role. Salary ranges are reviewed regularly and are subject to change.



To apply, visit https://northeastern.wd1.myworkdayjobs.com/en-US/careers/job/Boston-MA-Main-Campus/Facilities-Customer-Service-Coordinator_R142495



je-3dfcb9d90cb9496082f34ac97d56a963