Facilities Systems Technician

Job Summary

Reporting to the Facilities Systems Manager, this position is a critical member of a 24/7 Delta Center Operation responsible for monitoring and responding to computer systems; critical safety and security systems, including fire exit door alarm systems, incoming fire alarms, elevator alarms; multi-frequency two-way radio system; and general telephone lines, etc.; Operates equipment to receive, process, and disseminate incoming alarms and general information calls; Receives and evaluates incoming requests for public safety assistance and routes requests and/or disseminates information to the appropriate field unit(s) as required; Uses discretion in determining severity of situation and appropriate response; Utilizes problem-solving and troubleshooting skills resulting in effective resolution; Reports all hazardous situations, accidents, incidents, and injuries immediately to leadership; Effectively communicates with all levels of customers in a clear, concise, and professional manner; Prepares and maintains daily activity and emergency event logs; Adheres to and enforces all departmental Standard Operating Procedures (SOP’s); Understands and complies with procedures pertaining to emergencies; Works cooperatively with superiors and other employees; Remains alert and maintains real time situational awareness; Demonstrates professional integrity and accountability in all transactions; Performs daily tests on systems and alarms to ensure proper function and back-up capability is working properly; Performs preventative and corrective maintenance on equipment; Participates in the set-up of new facilities and equipment; Completes end of shift reports and makes preparations for upcoming shift; Completes all required work documentation accurately and submits on-time.

IEBC