Building Services Manager

Job Summary

The Building Services Manger leads a close-knit team of Building Services Supervisors, overseeing custodial services, pest control, and event setup support across campus facilities. This role is responsible for developing team strategies, goals, and objectives to ensure efficient operations and maintain high service standards. Additionally, the position emphasizes training, coaching, and mentoring supervisors and staff, while fostering the development of future leaders.

Primary Responsibilities

Operations (50%)

• Oversee 4 full-time Building Services Supervisors, 6 part-time Building Service Workers, and their assigned teams, including supervision and support of up approximately 80 student employees.
• Supervise and participate in the work of the Events & Projects Team to ensure accurate and timely event setups and breakdowns.
• Directs, oversees, and as needed participates in event setup and breakdown activities.
• Responds to emergency calls and coordinates staff to provide needed support and services.
• May operate equipment such as sweepers, blowers, power washers, window washing equipment, ride-on vacuums, electric carts, scrubbing machines, and steam cleaning machines.
• Oversees repair and maintenance of event and custodial equipment.
• Oversees the safe operation of custodial and event support equipment and may operate equipment as necessary.
• Performs Capital Needs Analysis (CNA) inspections, and submits recommendations for repair, replacement or improvements.
• Participates in the development of vendor and contractor scopes of work and oversee projects, including, inventory replacement, deep cleaning and pest control services, to ensure quality standards and timely completion of work.

Training and Supervision (25%)

• Oversees the recruiting and hiring process for the team.
• Attends and holds regular meetings with staff, customers, departments and with team members to communicate work plans and provide solutions to needs.
• Provides regular training on safe cleaning techniques, chemical handling, and equipment operation.
• Follows and enforces all safety procedures, and ensures proper use of personal protective equipment (PPE).
• Ensures that the work of the assigned staff meets established performance standards.
• Provides direction, coaching, performance feedback, and professional development opportunities for supervisors and staff.
• Actively trains, coaches, and mentors upcoming leaders within their team and develops leadership skills, professionalism and customer service.
• May be asked to attend training conferences that require travel.

Administrative (25%)

• Assist the manager with the Custodial and Events budget and help ensure operations remain within budget guidelines.
• Develops and updates a Facility Cleaning Plan with direct reports to accomplish management goals and strategies.
• Monitors work orders completed by the team, ensures detailed documentation of work performed.
• Provide regular updates to management on team progress, assigned tasks, accomplishments, and any maintenance or safety concerns.
• Manages the inventory of custodial supplies, equipment, and furniture. Places orders and distributes as needed. Maintains records of accurate classroom capacities within the event management software.
• Perform other duties as assigned.

Minimum Qualification and Experience Requirements

• Associate's degree in Facilities Management, Business Administration, Operations Management, or a related field; or an equivalent combination of education and progressively responsible experience.
• Minimum of five (5) years of experience in custodial services, facilities operations, event support services, or a related field.
• Two (2) years of experience supervising employees, preferably including supervision of supervisors or team leaders.

Skills

• Ability to lead and develop supervisors and large work teams.
• Strong organizational, planning, and project coordination skills.
• Ability to exercise sound judgment and make independent decisions.
• Strong customer service and relationship-building skills.
• Effective verbal and written communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Ability to respond effectively to emergencies and operational challenges.
• Ability to analyze operational needs and recommend improvements.

Benefits

• 401(k) matching
• Tuition benefits for employee and qualified dependents
• Medical and Dental
• Short- and Long-term disability benefits
• Paid parental and maternity leave