Position Summary

The Faculty Practice Manager oversees the administrative operations of the Columbia Dental Faculty Practice for 51 Street location. The incumbent is responsible for ensuring efficient, compliant, and patient-centered operations across clinical, financial, and personnel functions.

Responsibilities

Reporting to the Chief Practice Director, the Faculty Practice Manager will be responsible for, but not limited to:

Faculty Practice Operations

• Oversee daily faculty practice operations and supervise front-end and support staff.
• Manage patient flow to ensure timely, efficient, and high-quality service delivery.
• Manage and monitor provider schedules.
• Address patient concerns and lead customer service improvement initiatives.
• Explain patient treatment options, answering patient questions and oversee patient post-op surgery follow ups.
• Ensure insurance eligibility verification, pre-certification, and pre-authorization of services.
• Oversee check-in/check-out processes, cash management, and point-of-service collections.
• Ensure compliance with all internal policies and external regulatory requirements, including infection control and environmental safety.
• Develop, implement, and enforce operational policies and procedures.
• Analyze operational data to identify efficiencies and improvement opportunities.
• Manage facility operations, including equipment assessment, purchasing, and supply ordering.
• Communicate effectively with patients, guardians, faculty, and staff.

Human Resources and Finance Management

• Direct, train, and supervise support staff.
• Ensure appropriate staffing levels to support clinical and operational needs.
• Assist with recruitment, hiring, onboarding, professional development, and performance management.
• Schedule dental assistants and reception personnel to ensure adequate coverage.
• Oversee and process payroll in coordination with institutional policies.
• Coordinate staff vacations and manage routine leave requests.
• Initiate disciplinary actions as needed and complete annual performance evaluations.
• Oversee all billing operations.
• Monitor requisitioning of supplies, materials, and equipment.
• Track vendor payments and manage accounts payable.
• Supervise billing operations, patient statements, and accounts receivable activities.
• Perform other related duties and responsibilities as assigned/requested.

Minimum Qualifications

• Requires a Bachelor's degree or equivalent in education, training and experience, plus four years of relevant experience.

Preferred Qualifications

• Bilingual a plus.
• Expertise in physician billing and reimbursement.

Other Requirements

• Bloodborne pathogens, chemicals, Formaldehyde/Xylene.
• Wear N-95 respirator.
• Contact with patients and/or research subjects.